Dissatisfaction from ISP

I don’t even know where to begin to express the level of dissatisfaction I received from Screamer Telecoms. So, beginning of 2023 where Load Shedding was at its peak I emailed the sales team to inquire about a UPS and I was offered three options: Option 1: To purchase it once off R1085 Option 2: 12 months contract for R108 with R350 once off delivery and installation Option 3: 24 months contract for R75 with R350 installation and delivery.

I gladly signed up for R75 option and paid the R350 delivery and installation fee.

The contract was up early this year, Feb, but they kept debiting and charging me for the UPS. I started asking some questions and I was told that the UPS is their property and I am only renting it. I then provided them with the email communications I had with the sales consultant and the case got escalated to the sales manager “Lauren’s” who advised me the sales consultant left the company. ( does the contract change if someone leave the company?). I forwarded him/her all the email communications which they didn’t even take it to consideration and I was ignored after. My line was then disconnected without the case being resolved. I then asked for a call from anyone account/sales and no one ever responded or called.

All I wanted was the credit on the UPS from Feb until now because the contract expired.

I work hybrid job and I was not able work from home this week due to this frustrating situation.

I do not know what to do from here.