Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Scentimental is described as a designer inspired fragrance house that consistently over delivers on service, speed and value. Customers repeatedly praise named team members, rapid order updates and unbeatable bundle deals. A recurring theme is fragrance longevity that rivals originals, though a minority report watery batches, leaking bottles or unresolved quality complaints that soured otherwise loyal buyers.
Top Strengths:
- •Customer Service, Staff & Experience: Customers name Ana, Jason, Shivani, Kate and Lupho as going well beyond expectations. Recurring praise covers proactive help with order changes, corrected delivery addresses, careful protective packaging and first time buyers being made to feel genuinely welcomed and valued.
Replied to 50% of negative reviews
Reply time on negative reviews: 274h 29m
TrustIndex
6.5
Reply Time
274h 29m
NPS Score
91
Recommended: Very Likely
Replied to 50% of negative reviews
Reply time on negative reviews: 274h 29m
Nov '25 - Oct '26
Frequently Asked Questions About Scentimental
What do customers say about Scentimental?
Based on recent customer reviews, Scentimental is described as a designer inspired fragrance house that consistently over delivers on service, speed and value. Customers repeatedly praise named team members, rapid order updates and unbeatable bundle deals. A recurring theme is fragrance longevity that rivals originals, though a minority report watery batches, leaking bottles or unresolved quality complaints that soured otherwise loyal buyers.
What is Scentimental's biggest strength?
Scentimental's biggest strength, according to Hellopeter's AI analysis, is Customer Service, Staff & Experience. Customers name Ana, Jason, Shivani, Kate and Lupho as going well beyond expectations. Recurring praise covers proactive help with order changes, corrected delivery addresses, careful protective packaging and first time buyers being made to feel genuinely welcomed and valued.
What are the most common complaints about Scentimental?
The most common complaint about Scentimental, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Complaint Resolution. Most customers report same hour replies and replacements within days, but a few describe emails answered only with ticket numbers, repeated advice to wait while the seven day guarantee expired, and one claim of a negative review being removed.
How does Scentimental compare to other Beauty & Personal Care companies?
Scentimental scores 4.6 out of 5 on Hellopeter's AI analysis of service quality in Beauty & Personal Care, compared to the Beauty & Personal Care industry average of 2.6. Their strongest theme is Customer Service (4.7); their weakest is Treatment Quality (4.5). The top AI-rated Beauty & Personal Care business on Hellopeter is Scentimental (4.6). How is the AI Score calculated? →
Is Scentimental trustworthy?
Scentimental has a TrustIndex of 6.5 out of 10 on Hellopeter, based on 114 reviews in the last 12 months. They reply to 50% of negative reviews, typically within 274 hours 29 min. Hellopeter has tracked Scentimental across 451 total reviews. How is the TrustIndex calculated? →
Recent reviews (114)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2012
Very disappointed. After 4 weeks of maturing, both smell like cheap perfume and nothing like the originals they're supposed to
I purchased two fragrances from Scentimental — Inspired by Narciso Rodriguez for Her and Inspired by Bvlgari Pour Femme. Unfortunately, I am extremely disappointed with both. I followed the company's advice and left them to mature for four weeks before opening and using them. Sadly, neither fragrance smells remotely close to the original perfumes. Instead, to me, both smell like cheap perfume and have very little resemblance to the fragrances they are supposed to replicate. I completely understand that an "inspired by" fragrance won't be identical to the original, but I expected at least a similar fragrance profile. These unfortunately don't come close. I really wanted to like these, but after buying two different fragrances and having the same experience with both, I certainly won't be ordering again. 😔
1 reviews | Active since Dec 2012
Very disappointed. After 4 weeks of maturing, both smell like cheap perfume and nothing like the originals they're supposed to
I purchased two fragrances from Scentimental — Inspired by Narciso Rodriguez for Her and Inspired by Bvlgari Pour Femme. Unfortunately, I am extremely disappointed with both. I followed the company's advice and left them to mature for four weeks before opening and using them. Sadly, neither fragrance smells remotely close to the original perfumes. Instead, to me, both smell like cheap perfume and have very little resemblance to the fragrances they are supposed to replicate. I completely understand that an "inspired by" fragrance won't be identical to the original, but I expected at least a similar fragrance profile. These unfortunately don't come close. I really wanted to like these, but after buying two different fragrances and having the same experience with both, I certainly won't be ordering again. 😔
1 reviews | Active since Oct 2020
Amazing 👏🏿❤️
I placed my order of 3x100ml and a small perfume on the 26th of September 2026. I received it today and I am so happy that I decided to give Scentimental a try. The perfumes smells so divine I don't even know which one I am gonna use first. Thank you for such a wonderful experience. I will definitely order again once my combo is finished. 🙏🏿😊
1 reviews | Active since Oct 2020
Amazing 👏🏿❤️
I placed my order of 3x100ml and a small perfume on the 26th of September 2026. I received it today and I am so happy that I decided to give Scentimental a try. The perfumes smells so divine I don't even know which one I am gonna use first. Thank you for such a wonderful experience. I will definitely order again once my combo is finished. 🙏🏿😊
1 reviews | Active since Dec 2017
Scent is scenting "
"Scent is scenting", smells so boujee, fast delivery & awesome service!
1 reviews | Active since Dec 2017
Scent is scenting "
"Scent is scenting", smells so boujee, fast delivery & awesome service!
1 reviews | Active since Sept 2026
*** Since 2024, I have never been disappointed
*** Since 2024, I have never been disappointed. I have always been happy with every order. With my recent purchase, I decided to try something different, and once again, you did not disappoint. The delivery service is truly top notch. It felt like I was using a next day delivery service. I am honestly lost for words. Thank you for consistently providing such a great and wonderful service. Please continue with the excellent service. It is truly appreciated.
1 reviews | Active since Sept 2026
*** Since 2024, I have never been disappointed
*** Since 2024, I have never been disappointed. I have always been happy with every order. With my recent purchase, I decided to try something different, and once again, you did not disappoint. The delivery service is truly top notch. It felt like I was using a next day delivery service. I am honestly lost for words. Thank you for consistently providing such a great and wonderful service. Please continue with the excellent service. It is truly appreciated.
1 reviews | Active since Sept 2026
Highest Quality Products, Outstanding Service!
Scentimental not only has only the best quality perfumes, their service is outstanding! I have purchased a few perfumes from them before, and they have been, hands-down, the closest to the real thing I have smelled before; super genuine scents that last long. They have this buy-one-get-one-free promo, and with my order, I forgot to select the free items. They then sent my some pretty great choices for free. When I wanted to exchange those free items, the process was super straightforward and quick. I won't buy from anyone else. Highly recommend!
1 reviews | Active since Sept 2026
Highest Quality Products, Outstanding Service!
Scentimental not only has only the best quality perfumes, their service is outstanding! I have purchased a few perfumes from them before, and they have been, hands-down, the closest to the real thing I have smelled before; super genuine scents that last long. They have this buy-one-get-one-free promo, and with my order, I forgot to select the free items. They then sent my some pretty great choices for free. When I wanted to exchange those free items, the process was super straightforward and quick. I won't buy from anyone else. Highly recommend!
1 reviews | Active since Apr 2025
Sentimental SA Worse Imitation Fragrance dealer
I had the worse experience with Sentimental Fragrances. Firstly the customer service is terrible, secondly that products are nothing close to the original fragrances as they claim. When you order and you not happy they charge you R150 cancellation fee plus 10% , even if your return the goods unused. I would not advise anyone to take a chance buying if you looking for a fragrance close to the original.
1 reviews | Active since Apr 2025
Sentimental SA Worse Imitation Fragrance dealer
I had the worse experience with Sentimental Fragrances. Firstly the customer service is terrible, secondly that products are nothing close to the original fragrances as they claim. When you order and you not happy they charge you R150 cancellation fee plus 10% , even if your return the goods unused. I would not advise anyone to take a chance buying if you looking for a fragrance close to the original.