Based on recent customer reviews, SASSA is described by beneficiaries as an agency in severe service distress. Customers consistently report grants stopped for months, unauthorised deductions, failed facial recognition and proof of life attempts, and queues that begin before dawn and end with people being sent home. A recurring theme is repeat visits, unanswered emails and conflicting information, softened only by a handful of named officials praised for genuine care.
Top Strengths:
- •Service Delivery & Staff Conduct: Service Delivery and Staff Conduct (1.1) is the least damaged theme, largely because individual officials such as Dimakatso at Alexandra, Molebogang Mokoena, Tumelo at Bellville and Mthokozisi Mchunu are singled out for respectful, efficient help that beneficiaries call exceptional.
TrustIndex
2.1
NPS Score
-90
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About SASSA
What do customers say about SASSA?
Based on recent customer reviews, SASSA is described by beneficiaries as an agency in severe service distress. Customers consistently report grants stopped for months, unauthorised deductions, failed facial recognition and proof of life attempts, and queues that begin before dawn and end with people being sent home. A recurring theme is repeat visits, unanswered emails and conflicting information, softened only by a handful of named officials praised for genuine care.
What is SASSA's biggest strength?
SASSA's biggest strength, according to Hellopeter's AI analysis, is Service Delivery & Staff Conduct. Service Delivery and Staff Conduct (1.1) is the least damaged theme, largely because individual officials such as Dimakatso at Alexandra, Molebogang Mokoena, Tumelo at Bellville and Mthokozisi Mchunu are singled out for respectful, efficient help that beneficiaries call exceptional.
What are the most common complaints about SASSA?
The most common complaint about SASSA, based on Hellopeter's AI analysis of recent customer reviews, is Documentation, Applications & Systems. Documentation, Applications and Systems (1.0) draws heavy criticism for facial recognition and e-KYC proof of life failing dozens of times, offices going offline, fingerprint scanners not working, and forms uploaded or handed in being misplaced entirely.
Is SASSA trustworthy?
SASSA has a TrustIndex of 2.1 out of 10 on Hellopeter, based on 128 reviews in the last 12 months. Hellopeter has tracked SASSA across 915 total reviews. How is the TrustIndex calculated? →
Recent reviews (128)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Good day This is Thabisile here My father applied for a SASSA grant in May 2026 and until toda...
Good day This is Thabisile here My father applied for a SASSA grant in May 2026 and until today, 27 October 2026, his application has not been approved. Yesterday we received a call from SASSA saying there is a copy of a woman's ID in his application. My father is not married and he does not know this woman at all. He does not know how her ID copy ended up in his documents. He submitted only his own papers. Now they are telling us they need to investigate this copy first, which means more delays. He has been waiting for 5 months already with no income. This is very frustrating and unfair. We need SASSA to please investigate this urgently and finalize his application. How can someone else's ID be added to his file without his knowledge? Please assist.
1 reviews | Active since Oct 2026
Good day This is Thabisile here My father applied for a SASSA grant in May 2026 and until toda...
Good day This is Thabisile here My father applied for a SASSA grant in May 2026 and until today, 27 October 2026, his application has not been approved. Yesterday we received a call from SASSA saying there is a copy of a woman's ID in his application. My father is not married and he does not know this woman at all. He does not know how her ID copy ended up in his documents. He submitted only his own papers. Now they are telling us they need to investigate this copy first, which means more delays. He has been waiting for 5 months already with no income. This is very frustrating and unfair. We need SASSA to please investigate this urgently and finalize his application. How can someone else's ID be added to his file without his knowledge? Please assist.
1 reviews | Active since Oct 2026
The staff at the office especially one lady refused to help my wife, as she was at the office las...
The staff at the office especially one lady refused to help my wife, as she was at the office last week Wednesday to apply for grant.. They told her to return today with relevant documents needed. Today the same lady called Ntombi who assisted her last week, refused to help her due to that she is still using the green ***, while we still waiting for the smart card
1 reviews | Active since Oct 2026
The staff at the office especially one lady refused to help my wife, as she was at the office las...
The staff at the office especially one lady refused to help my wife, as she was at the office last week Wednesday to apply for grant.. They told her to return today with relevant documents needed. Today the same lady called Ntombi who assisted her last week, refused to help her due to that she is still using the green ***, while we still waiting for the smart card
1 reviews | Active since Oct 2026
I went to sassa offices at Chaiwelo last week Wednesday they said they want my kids I should come...
I went to sassa offices at Chaiwelo last week Wednesday they said they want my kids I should come back Thursday which I did they took finger prints of my children and I was turned back because of some documents needed and they said I should come back this week. I'm from the sassa offices at Chaiwelo and was turned back due to my *** the lady called Ntombi she's the team leader there I think said they can not help me because of my *** with a loos page and still on good condition I told her that she said I must come with it today and we wait outside for long .
1 reviews | Active since Oct 2026
I went to sassa offices at Chaiwelo last week Wednesday they said they want my kids I should come...
I went to sassa offices at Chaiwelo last week Wednesday they said they want my kids I should come back Thursday which I did they took finger prints of my children and I was turned back because of some documents needed and they said I should come back this week. I'm from the sassa offices at Chaiwelo and was turned back due to my *** the lady called Ntombi she's the team leader there I think said they can not help me because of my *** with a loos page and still on good condition I told her that she said I must come with it today and we wait outside for long .
1 reviews | Active since Oct 2026
Sassa child grant under paid
Child Support Grant Underpaid - Expected R3800 Received R1290. On 06 October I only received R1290.96 with reference ***. I was expecting R3800 backpay. Please explain why I did not receive full amount and when balance will be paid.
1 reviews | Active since Oct 2026
Sassa child grant under paid
Child Support Grant Underpaid - Expected R3800 Received R1290. On 06 October I only received R1290.96 with reference ***. I was expecting R3800 backpay. Please explain why I did not receive full amount and when balance will be paid.
1 reviews | Active since Jan 2014
Forensic Investigation by SASSA
I refer to the article by by Wendy Dondolo from *** which read : Minister Dina Pula orders probe into funding and care crisis at Sarepta Old Age Home and which was exposed by Mrs Derelen James of the ActionSA political party. One must wonder with all the negative responses if this "forensic investigation" is still ongoing and what steps will be taken to stop what is happening daily in the home about residents assaulting residents and residents being allowed to buy,store in their rooms and smoking daily **** and all of this is brought to the attention of the "facility manager" but no changes yet in fact she seems to be on the assaulters side. What happened to the very large donation made by a bank to repair the homes leaking roofs and residents must cover their beds with plastic bags to prevent their beds becoming sopping wet . Why is our full SASSA old age grant taken every month but according to SASSA we are allowed 10% to 25% is this because of an ******* clause in an ******* "contract?" Medication for residents seems to also be a big problem when they tell family about the lack of medicine they must get but there is none. Hopefully this "forensic investigation" will bring the necessary changes and soon because there is a massive problem if 40% to 60% of residents should not be here because of the untrained staff who cannot provide the necessary care. Please Mrs Minister Pula and Mrs James when next ,if you do,pay the home a visit talk to some of the residents and not only to management then you will also get some truth coming out.
1 reviews | Active since Jan 2014
Forensic Investigation by SASSA
I refer to the article by by Wendy Dondolo from *** which read : Minister Dina Pula orders probe into funding and care crisis at Sarepta Old Age Home and which was exposed by Mrs Derelen James of the ActionSA political party. One must wonder with all the negative responses if this "forensic investigation" is still ongoing and what steps will be taken to stop what is happening daily in the home about residents assaulting residents and residents being allowed to buy,store in their rooms and smoking daily **** and all of this is brought to the attention of the "facility manager" but no changes yet in fact she seems to be on the assaulters side. What happened to the very large donation made by a bank to repair the homes leaking roofs and residents must cover their beds with plastic bags to prevent their beds becoming sopping wet . Why is our full SASSA old age grant taken every month but according to SASSA we are allowed 10% to 25% is this because of an ******* clause in an ******* "contract?" Medication for residents seems to also be a big problem when they tell family about the lack of medicine they must get but there is none. Hopefully this "forensic investigation" will bring the necessary changes and soon because there is a massive problem if 40% to 60% of residents should not be here because of the untrained staff who cannot provide the necessary care. Please Mrs Minister Pula and Mrs James when next ,if you do,pay the home a visit talk to some of the residents and not only to management then you will also get some truth coming out.
1 reviews | Active since Oct 2026
Good morning I am writing this review with a heavy heart
Good morning I am writing this review with a heavy heart.. Last year I went to police station to report 1life insuarance for taking my mother's pension for almost 4 months and then went to sassa with the affidavit to stop it.. It got fixed but later again it started Now my mother is 67 years which by she's supposed to get R2400 on her sassa grant but now its only R2100 since July.. This has taken a stroll on us because she believes am the one *****ing her mommy can you please help my mother get all the money 1life has been taking from her pension I don't know if it's wise to leave my number here or what but we need help in regarding this matter We at Free State and nothing has been of change since then even today it's their sassa grant pay pay but it's still less than what she is supposed to her of her age. Hello Peter please assist my mother we really don't need any insuarance because she has her own that she's paying every month so this thing of them taking her money is not good at a
1 reviews | Active since Oct 2026
Good morning I am writing this review with a heavy heart
Good morning I am writing this review with a heavy heart.. Last year I went to police station to report 1life insuarance for taking my mother's pension for almost 4 months and then went to sassa with the affidavit to stop it.. It got fixed but later again it started Now my mother is 67 years which by she's supposed to get R2400 on her sassa grant but now its only R2100 since July.. This has taken a stroll on us because she believes am the one *****ing her mommy can you please help my mother get all the money 1life has been taking from her pension I don't know if it's wise to leave my number here or what but we need help in regarding this matter We at Free State and nothing has been of change since then even today it's their sassa grant pay pay but it's still less than what she is supposed to her of her age. Hello Peter please assist my mother we really don't need any insuarance because she has her own that she's paying every month so this thing of them taking her money is not good at a