I went to sassa offices at Chaiwelo last week Wednesday they said they want my kids I should come...

I went to sassa offices at Chaiwelo last week Wednesday they said they want my kids I should come back Thursday which I did they took finger prints of my children and I was turned back because of some documents needed and they said I should come back this week. I'm from the sassa offices at Chaiwelo and was turned back due to my *** the lady called Ntombi she's the team leader there I think said they can not help me because of my *** with a loos page and still on good condition I told her that she said I must come with it today and we wait outside for long .