Based on recent customer reviews, Sanral is drawing strong criticism around toll plaza operations and account administration. Motorists describe unanswered emails to the mobility account inbox, unresolved top-ups and refunds, dead e-tags with no stock at depots, and incorrect card deductions at KZN toll booths. Grasmere and Marianhill attract repeated complaints about offline lanes, long queues and dismissive attendants. Road damage claims referred between regions and contractors also frustrate users. A minority praise individual consultants who responded promptly, explained delays clearly and resolved matters efficiently.
TrustIndex
2.4
NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Sanral
What do customers say about Sanral?
Based on recent customer reviews, Sanral is drawing strong criticism around toll plaza operations and account administration. Motorists describe unanswered emails to the mobility account inbox, unresolved top-ups and refunds, dead e-tags with no stock at depots, and incorrect card deductions at KZN toll booths. Grasmere and Marianhill attract repeated complaints about offline lanes, long queues and dismissive attendants. Road damage claims referred between regions and contractors also frustrate users. A minority praise individual consultants who responded promptly, explained delays clearly and resolved matters efficiently.
Is Sanral trustworthy?
Sanral has a TrustIndex of 2.4 out of 10 on Hellopeter, based on 13 reviews in the last 12 months. Hellopeter has tracked Sanral across 362 total reviews. How is the TrustIndex calculated? →
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2011
I dealt with a rude cashier at the stoemvoel toll this evening her name is lindiwe , I told her
I dealt with a rude cashier at the stoemvoel toll this evening her name is lindiwe , I told her something is wrong with their machines and she just laughed and kept me standing there for 5 min, I then asked if she doing anything about it and she told me to go to the next lane ..lindiwe is her name , she is disrespectful and has no customer value in her .. I just went to the next lane and my tag worked ..please review this person's position as j have never dealth with such disrespect from your employees ever and have been using this toll for 7 years ...as i residents stoemvoel..
1 reviews | Active since Dec 2011
I dealt with a rude cashier at the stoemvoel toll this evening her name is lindiwe , I told her
I dealt with a rude cashier at the stoemvoel toll this evening her name is lindiwe , I told her something is wrong with their machines and she just laughed and kept me standing there for 5 min, I then asked if she doing anything about it and she told me to go to the next lane ..lindiwe is her name , she is disrespectful and has no customer value in her .. I just went to the next lane and my tag worked ..please review this person's position as j have never dealth with such disrespect from your employees ever and have been using this toll for 7 years ...as i residents stoemvoel..
1 reviews | Active since Mar 2009
SANRAL not up to scratch
I am sitting with SANRAL e-tags that have died, and each time I call at the Rigel Road depot in Pretoria they tell me they have no replacements. I left my phone number with them with their promise that they would let me know when tags are available, but I am still waiting for that call. I now have an account credit that I cannot use. Someone in the business needs a boot up the backside,.
1 reviews | Active since Mar 2009
SANRAL not up to scratch
I am sitting with SANRAL e-tags that have died, and each time I call at the Rigel Road depot in Pretoria they tell me they have no replacements. I left my phone number with them with their promise that they would let me know when tags are available, but I am still waiting for that call. I now have an account credit that I cannot use. Someone in the business needs a boot up the backside,.
1 reviews | Active since Jun 2026
MARINANHILL TOLL PLAZA OVERCHARGE
I'm so annoyed and disgusted at a potential new ****. My husband and I are travelling to PMB from Durban and when we get to the toll he taps our FNB card and then also requests the slip. The slip correctly reflects an amount of R16.50 but as I'm passing Hammarsdale I look at notification and R57 has been charged off our account. Obviously we didn't notice since we tapped but from now on I'm carrying cash. Already petrol is so high, now this is either a new money making syndicate or a genuine error by a tired colleague. Either way, going forward I'm not taking chances because I'm broke too!!!!
1 reviews | Active since Jun 2026
MARINANHILL TOLL PLAZA OVERCHARGE
I'm so annoyed and disgusted at a potential new ****. My husband and I are travelling to PMB from Durban and when we get to the toll he taps our FNB card and then also requests the slip. The slip correctly reflects an amount of R16.50 but as I'm passing Hammarsdale I look at notification and R57 has been charged off our account. Obviously we didn't notice since we tapped but from now on I'm carrying cash. Already petrol is so high, now this is either a new money making syndicate or a genuine error by a tired colleague. Either way, going forward I'm not taking chances because I'm broke too!!!!
1 reviews | Active since Jul 2011
I have sold my old vehicle and got a new one and wanted to change my details to the new vehicle, i have phoned Sanral and they told me that my license plate is a duplicate and on another vehicle, I have asked them how to solve the problem, they gave me th
I have sold my old vehicle and got a new one and wanted to change my details to the new vehicle, i have phoned Sanral and they told me that my license plate is a duplicate and on another vehicle, I have asked them how to solve the problem, they gave me the email *** to send my proof of ownership with a copy of my ID in which I did, but never got any response from them except the auto response where they explain the old email adress is being replace by the one I just send it to.
1 reviews | Active since Jul 2011
I have sold my old vehicle and got a new one and wanted to change my details to the new vehicle, i have phoned Sanral and they told me that my license plate is a duplicate and on another vehicle, I have asked them how to solve the problem, they gave me th
I have sold my old vehicle and got a new one and wanted to change my details to the new vehicle, i have phoned Sanral and they told me that my license plate is a duplicate and on another vehicle, I have asked them how to solve the problem, they gave me the email *** to send my proof of ownership with a copy of my ID in which I did, but never got any response from them except the auto response where they explain the old email adress is being replace by the one I just send it to.
1 reviews | Active since May 2026
DISSAPPOINTING: SANRAL EASTERN REGION
My car got damaged by a burning log on the free way KZN. I reported to SANRAL Eastern region and completed all the necessary forms. Months later the contractor responsible declined the claim without explaining the rational. I followed it up with both SANRAL and the Contractor Raaz Civils till today nothing was done. I later used the SANRAL complaints line and they referred the matter back to the Eastern Region where they didn't assist .
1 reviews | Active since May 2026
DISSAPPOINTING: SANRAL EASTERN REGION
My car got damaged by a burning log on the free way KZN. I reported to SANRAL Eastern region and completed all the necessary forms. Months later the contractor responsible declined the claim without explaining the rational. I followed it up with both SANRAL and the Contractor Raaz Civils till today nothing was done. I later used the SANRAL complaints line and they referred the matter back to the Eastern Region where they didn't assist .
1 reviews | Active since Dec 2023
CUSTOMER COMPLAINT GRASMERE TOLLGATE
Good day I trust this email finds you well. I am RETHABILE RANTENNE, TAG NUMBER: ***56 6958, REGISTRATION NUMBER: XBK 663 GP. I would like to lodge a complaint against an Employee of GRASMERE TOLLGATE ONRAMP 71 FROM VAAL INTO ENNERDALE. I arrived at the On-Ramp today [ 2nd April 2026 at 11:05, with an impression of the boom opening to my convenience, it happened that the tag couldn’t read and I reversed to the window for assistance. The lady whom I couldn’t get her name didn’t even bother to look onto my side for assistance, I had to call her to give her the tag and do it manual. She rep**** in Zulu say I am far, to my understanding with her statement I was far from tag reader, I then put back the tag reversed further back to try again and it did not work, I went back to the window to give the tag for her to rather do it manual and with purely attitude she repeated in zulu saying “You are far” then I asked her what does she mean I am far since well I tried again. That’s where I became ****ed off that number 1 she never bothered to give attention to my tag not reading, number 2 she never bothered to tag my tag and do it manual. Number 3 she has an attitude towards me as a customer. I went out of the car to give her the tag to do it manual and I did reply to her that she is really been so bitter about assisting me and she rep**** saying “ I am complaining for a mere R2.50 discount” who the **** is she to tell me I am complaining and saying she is bitter for the mentioned amount, I am sick and tired of the bull**** service rendered at GRASMERE TOLLGATE and their EMPLOYEES who has attitude towards customers, this is not the first time they are doing this to me as an individual, it has been an ongoing then everytime the tag reader doesn’t read my tag. She has the ****en audacity to tell me that I am complaining yet I am paying R2.50, I bought the tag for my convenience to avoid getting the attitude from this employees who are always bitter, major of them don’t have a sense of humility. They are always angry and I don’t understand if a person doesn’t like their job why they don’t resign and give those that are looking for employment an opportunity. I am not always complaining but this one, I felt that I need to escalate it and SANRAL must deal with this accordingly. I have reported to the supervisor whom she took heard my complaint and took my details and said she will escalate it to her boss to contact me.
1 reviews | Active since Dec 2023
CUSTOMER COMPLAINT GRASMERE TOLLGATE
Good day I trust this email finds you well. I am RETHABILE RANTENNE, TAG NUMBER: ***56 6958, REGISTRATION NUMBER: XBK 663 GP. I would like to lodge a complaint against an Employee of GRASMERE TOLLGATE ONRAMP 71 FROM VAAL INTO ENNERDALE. I arrived at the On-Ramp today [ 2nd April 2026 at 11:05, with an impression of the boom opening to my convenience, it happened that the tag couldn’t read and I reversed to the window for assistance. The lady whom I couldn’t get her name didn’t even bother to look onto my side for assistance, I had to call her to give her the tag and do it manual. She rep**** in Zulu say I am far, to my understanding with her statement I was far from tag reader, I then put back the tag reversed further back to try again and it did not work, I went back to the window to give the tag for her to rather do it manual and with purely attitude she repeated in zulu saying “You are far” then I asked her what does she mean I am far since well I tried again. That’s where I became ****ed off that number 1 she never bothered to give attention to my tag not reading, number 2 she never bothered to tag my tag and do it manual. Number 3 she has an attitude towards me as a customer. I went out of the car to give her the tag to do it manual and I did reply to her that she is really been so bitter about assisting me and she rep**** saying “ I am complaining for a mere R2.50 discount” who the **** is she to tell me I am complaining and saying she is bitter for the mentioned amount, I am sick and tired of the bull**** service rendered at GRASMERE TOLLGATE and their EMPLOYEES who has attitude towards customers, this is not the first time they are doing this to me as an individual, it has been an ongoing then everytime the tag reader doesn’t read my tag. She has the ****en audacity to tell me that I am complaining yet I am paying R2.50, I bought the tag for my convenience to avoid getting the attitude from this employees who are always bitter, major of them don’t have a sense of humility. They are always angry and I don’t understand if a person doesn’t like their job why they don’t resign and give those that are looking for employment an opportunity. I am not always complaining but this one, I felt that I need to escalate it and SANRAL must deal with this accordingly. I have reported to the supervisor whom she took heard my complaint and took my details and said she will escalate it to her boss to contact me.
1 reviews | Active since Sept 2024
E-tag tolls out of order for more than 6 weeks Grasmere N1 south and north
Grasmere tollgate N1 north and south, besides the tollgate being off line and causing major traffic, occasionally for the oast two months, the Shesa lane (e-tag lane) in both directions have not been operational for 6 weeks (south) and 4 weeks (north). Unacceptable service while motorists are obligated to pay daily when going through the tollgate.
1 reviews | Active since Sept 2024
E-tag tolls out of order for more than 6 weeks Grasmere N1 south and north
Grasmere tollgate N1 north and south, besides the tollgate being off line and causing major traffic, occasionally for the oast two months, the Shesa lane (e-tag lane) in both directions have not been operational for 6 weeks (south) and 4 weeks (north). Unacceptable service while motorists are obligated to pay daily when going through the tollgate.