NPS Score
-20
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About Sahara Africa Furnitures
How is Sahara Africa Furnitures rated on Hellopeter?
Hellopeter has tracked Sahara Africa Furnitures across 22 reviews. Sahara Africa Furnitures hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Sahara Africa Furnitures? Write a review to help others decide.
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2013
Avoid - They do not deliver
I bought a Yale u shaped couch & ottoman for R7999 on 31 July 2026. I have not received anything and can't get my money back. AVOID THEM. All you get are their false "promises" that they will deliver. This is the contact details +***1 Website: www.sahara-africa-furnitures.co.za
1 reviews | Active since Jan 2013
Avoid - They do not deliver
I bought a Yale u shaped couch & ottoman for R7999 on 31 July 2026. I have not received anything and can't get my money back. AVOID THEM. All you get are their false "promises" that they will deliver. This is the contact details +***1 Website: www.sahara-africa-furnitures.co.za
1 reviews | Active since Jul 2026
Toronto couch
I was extremely disappointed with the response I received regarding my complaint about my couch. Instead of addressing my concerns professionally and attempting to resolve the issue, the company immediately blamed me for the condition of the couch, alleging “neglect and misuse” without providing any evidence. The response repeatedly emphasized that the fabric was an “entry-level material” and that they had sold many couches without complaints. However, the quality of other products has no bearing on the condition of the couch I purchased. As a customer, I expected a product that would withstand normal household use, regardless of whether it was marketed as an entry-level option. What was particularly concerning was the suggestion that I should have app**** Scotchgard to preserve the fabric. This requirement was never communicated to me before or at the time of purchase. If a fabric requires additional treatment to prevent premature linting, customers should be clearly informed before making a purchasing decision. Rather than showing empathy or offering a practical solution, the company referred me to its terms and conditions and suggested that I could “proceed legally” if I wished. This approach gave the impression that customer satisfaction was not a priority and that the company was unwilling to take responsibility for investigating a legitimate quality concern. the response lacked professionalism, empathy, and a genuine willingness to resolve the complaint. I expected better customer service and a more constructive approach to addressing concerns about a product that failed to meet reasonable expectation.
1 reviews | Active since Jul 2026
Toronto couch
I was extremely disappointed with the response I received regarding my complaint about my couch. Instead of addressing my concerns professionally and attempting to resolve the issue, the company immediately blamed me for the condition of the couch, alleging “neglect and misuse” without providing any evidence. The response repeatedly emphasized that the fabric was an “entry-level material” and that they had sold many couches without complaints. However, the quality of other products has no bearing on the condition of the couch I purchased. As a customer, I expected a product that would withstand normal household use, regardless of whether it was marketed as an entry-level option. What was particularly concerning was the suggestion that I should have app**** Scotchgard to preserve the fabric. This requirement was never communicated to me before or at the time of purchase. If a fabric requires additional treatment to prevent premature linting, customers should be clearly informed before making a purchasing decision. Rather than showing empathy or offering a practical solution, the company referred me to its terms and conditions and suggested that I could “proceed legally” if I wished. This approach gave the impression that customer satisfaction was not a priority and that the company was unwilling to take responsibility for investigating a legitimate quality concern. the response lacked professionalism, empathy, and a genuine willingness to resolve the complaint. I expected better customer service and a more constructive approach to addressing concerns about a product that failed to meet reasonable expectation.
1 reviews | Active since Jul 2026
Miserable, Awful, Horrible, Terrible, Frustrating.
Dealing with this company has been the most frustrating, miserable experience of my life. I ordered a couch on 6 June 2026 and was promised it would be delivered in 7-14 days. It has been over a month since then, with the last two weeks being filled with lie after lie after lie about why the couch has not been delivered. The lies include: -The couch will be delivered on 28 June. -The delivery guy not answering his phone being the reason it was not delivered on 28 June. -The delivery guy's truck being broken down and sent in for repairs on 29 June. -The couch is made but somehow the wrong colour on 1 July. -The couch will definitely be delivered on 4 July. -The couch will definitely, truly be delivered on 5 July. -The couch is not delivered but at the store and somehow now the wrong design and somehow now a completely different couch then the "incorrect" colour one from 1 July. The latest story is that the couch will definitely, truly, no really for real this time, be delivered on 8 or maybe 9 July. If I had the ability, I would build a time machine and go back in time to never even consider this place for a couch. Please, save yourself the heartache and stress, and buy a couch literally anywhere else.
1 reviews | Active since Jul 2026
Miserable, Awful, Horrible, Terrible, Frustrating.
Dealing with this company has been the most frustrating, miserable experience of my life. I ordered a couch on 6 June 2026 and was promised it would be delivered in 7-14 days. It has been over a month since then, with the last two weeks being filled with lie after lie after lie about why the couch has not been delivered. The lies include: -The couch will be delivered on 28 June. -The delivery guy not answering his phone being the reason it was not delivered on 28 June. -The delivery guy's truck being broken down and sent in for repairs on 29 June. -The couch is made but somehow the wrong colour on 1 July. -The couch will definitely be delivered on 4 July. -The couch will definitely, truly be delivered on 5 July. -The couch is not delivered but at the store and somehow now the wrong design and somehow now a completely different couch then the "incorrect" colour one from 1 July. The latest story is that the couch will definitely, truly, no really for real this time, be delivered on 8 or maybe 9 July. If I had the ability, I would build a time machine and go back in time to never even consider this place for a couch. Please, save yourself the heartache and stress, and buy a couch literally anywhere else.
1 reviews | Active since Nov 2025
Bad service and faulty products
A month ago, I bought a couch from this company, and unfortunately, it has been one of the most disappointing customer experiences I have ever had. I specifically ordered a grey L-shaped corduroy couch that was advertised by the company. I made it very clear to the owner that I wanted the exact couch shown in the adverti*****t, and he assured me that it would be made accordingly. On the delivery day, communication became extremely difficult. The owner switched off his phone and did not respond to my calls or text messages. Later that evening, around 18:00, he told me that the couch would no longer be delivered that day and that delivery would instead take place the following week. A week later, the delivery team arrived. Throughout the day, I was messaging the owner to ask for updates on their arrival, and he responded at that time. However, as soon as the couch was brought into my home, I immediately noticed that it was not the couch I had ordered. The colour and material were completely different from what I had specifically requested. I informed both the delivery team and the owner immediately. Since then, I have received no assistance or feedback from the owner. Despite numerous calls and messages, all communication efforts have been ignored. I am now left with a mustard-coloured couch that is not only incorrect but also faulty, as the sections do not properly connect to one another. I am extremely disappointed by the level of professionalism, customer service, and overall conduct displayed by this company. From dealing with an unprofessional and rude owner to being left with a defective product that I did not order, this entire experience has been frustrating and unacceptable.
1 reviews | Active since Nov 2025
Bad service and faulty products
A month ago, I bought a couch from this company, and unfortunately, it has been one of the most disappointing customer experiences I have ever had. I specifically ordered a grey L-shaped corduroy couch that was advertised by the company. I made it very clear to the owner that I wanted the exact couch shown in the adverti*****t, and he assured me that it would be made accordingly. On the delivery day, communication became extremely difficult. The owner switched off his phone and did not respond to my calls or text messages. Later that evening, around 18:00, he told me that the couch would no longer be delivered that day and that delivery would instead take place the following week. A week later, the delivery team arrived. Throughout the day, I was messaging the owner to ask for updates on their arrival, and he responded at that time. However, as soon as the couch was brought into my home, I immediately noticed that it was not the couch I had ordered. The colour and material were completely different from what I had specifically requested. I informed both the delivery team and the owner immediately. Since then, I have received no assistance or feedback from the owner. Despite numerous calls and messages, all communication efforts have been ignored. I am now left with a mustard-coloured couch that is not only incorrect but also faulty, as the sections do not properly connect to one another. I am extremely disappointed by the level of professionalism, customer service, and overall conduct displayed by this company. From dealing with an unprofessional and rude owner to being left with a defective product that I did not order, this entire experience has been frustrating and unacceptable.
1 reviews | Active since Feb 2025
Incorrect couch
I ordered a custom made couch from this Sahara Africa furnitures. The order was delivered but the couch looked like a second hand couch. It was dirty, hand prints and yellow marks on it with a broken leg. I asked them to return the couch as it was not satisfactory and they came back to collect it with no problem. That was collected with no problems and they started on a new couch. It was delivered but it was the wrong material. The couch was lumpy the cushions are not the same size and the finishing was just wrong. I told them the day it was delivered and they said they would collect it the same week. It's been over three weeks now the couch hasn't been collected. They keep on telling to bring it back myself and that I will not receive my full refund for the couch. The owner is not responding to any WhatsApp nor answering his phone.
1 reviews | Active since Feb 2025
Incorrect couch
I ordered a custom made couch from this Sahara Africa furnitures. The order was delivered but the couch looked like a second hand couch. It was dirty, hand prints and yellow marks on it with a broken leg. I asked them to return the couch as it was not satisfactory and they came back to collect it with no problem. That was collected with no problems and they started on a new couch. It was delivered but it was the wrong material. The couch was lumpy the cushions are not the same size and the finishing was just wrong. I told them the day it was delivered and they said they would collect it the same week. It's been over three weeks now the couch hasn't been collected. They keep on telling to bring it back myself and that I will not receive my full refund for the couch. The owner is not responding to any WhatsApp nor answering his phone.
1 reviews | Active since Feb 2026
Good & Affordable Furniture store
I first visited their store in Primrose, Johannesburg before I paid. The store is small with very few demo options. The couches are made by order, so don't expect to see the couch you specifically want there. I paid and ordered my couch on Friday, 23 Jan 2026 and it was delivered by 29 Jan 2026. Fast turn-around time, they need to work on their communication and delivery service. The delivery wasn't the smoothest. But the couch itself is as described, size and look wise. I bought the Big Miami couch. Please understand that you are getting what you pay for & it really is value for money. The couches look great and are aesthetically pleasing, BUT don't expect them to feel like Cori Craft or Cielo quality.
1 reviews | Active since Feb 2026
Good & Affordable Furniture store
I first visited their store in Primrose, Johannesburg before I paid. The store is small with very few demo options. The couches are made by order, so don't expect to see the couch you specifically want there. I paid and ordered my couch on Friday, 23 Jan 2026 and it was delivered by 29 Jan 2026. Fast turn-around time, they need to work on their communication and delivery service. The delivery wasn't the smoothest. But the couch itself is as described, size and look wise. I bought the Big Miami couch. Please understand that you are getting what you pay for & it really is value for money. The couches look great and are aesthetically pleasing, BUT don't expect them to feel like Cori Craft or Cielo quality.
1 reviews | Active since Oct 2024
Sahara Africa furnitures the definition of exceeding customers expectations.
Wow!!!! Just wow!!! I purchased a lounge suite from Sahara africa furniture and may I just emphasize the great service I received. From pre sale service to after sale service this place really exceeds all expectations. They assisted with all my questions and photo examples off the many different choices available. After purchase they were in touch constantly as to where my order is and when it will be delivered. They delivery team arrived on time as expected and even assembled the whole unit without letting us raise a finger. Sahara africa furnitures you guys are a great example of what it means to exceed customer expectations. I have had the utmost pleasure of doing business with you and I look forward to doing business in future. Will definitely reccomend you to friends and family.
1 reviews | Active since Oct 2024
Sahara Africa furnitures the definition of exceeding customers expectations.
Wow!!!! Just wow!!! I purchased a lounge suite from Sahara africa furniture and may I just emphasize the great service I received. From pre sale service to after sale service this place really exceeds all expectations. They assisted with all my questions and photo examples off the many different choices available. After purchase they were in touch constantly as to where my order is and when it will be delivered. They delivery team arrived on time as expected and even assembled the whole unit without letting us raise a finger. Sahara africa furnitures you guys are a great example of what it means to exceed customer expectations. I have had the utmost pleasure of doing business with you and I look forward to doing business in future. Will definitely reccomend you to friends and family.