EM
Everton M
1 reviews | Active since Feb 2019
15 May 2020, 11:09
Worst service provider in the country
worst service provider in the country. I have been waiting for installation for over 2 weeks now. Their consultants are rude and unhelpful. Vumatel was way better than this nonsense. Canceling contract immediately.
Helpful (0)
Replies (3)0
Replies (3)
SADV's replyOfficial
15 May 2020, 11:11Hi Everton, kindly note that SADV merged with Vumatel in April of this year and they handle the installations while SADV is now only an internet service provider. If you could private message us your order details (name the order is loaded under and address), we will escalate it to the Vumatel team for installation.
SADV's reply15 May 2020, 11:11
Official
Hi Everton, kindly note that SADV merged with Vumatel in April of this year and they handle the installations while SADV is now only an internet service provider. If you could private message us your order details (name the order is loaded under and address), we will escalate it to the Vumatel team for installation.
EM
Everton M's updateReviewer Update
15 May 2020, 11:24After waiting for a good 15 mins, I was on a call with one of your consultants who adamantly refused to assist. At this point I don't see how sending a private message will make anything different. I have used Vumatel services for years. Not even once were they this unhelpful. I hope your merger with them will help your consultant workers put the client first instead of the low standards I experienced today.
EM
Everton M's update15 May 2020, 11:24
Reviewer Update
After waiting for a good 15 mins, I was on a call with one of your consultants who adamantly refused to assist. At this point I don't see how sending a private message will make anything different. I have used Vumatel services for years. Not even once were they this unhelpful. I hope your merger with them will help your consultant workers put the client first instead of the low standards I experienced today.
SADV's replyOfficial
18 May 2020, 09:27Hi Everton, please feel free to private message us, so we can escalate this for you. We are truly sorry for the lack of assistance you have received this far.
SADV's reply18 May 2020, 09:27
Official
Hi Everton, please feel free to private message us, so we can escalate this for you. We are truly sorry for the lack of assistance you have received this far.