Worst service provider ever with connectivity issues

Yet again and again we are experiencing connectivity issues, which is not resolved as usual. This SADV/Vuma internet service provider is the worst of its kind ever. Can't wait to move to another service provider. Would NEVER recommend VUMA to anyone else ever.

Every month we are experiencing the same problem. And we have to contact SADV loads of time via WhatsApp, just to be informed that we are being rerouted to an agent but no agent gets back to us. For the whole day. Their phone number on the website *** is also not working. So even that is useless.

Last time we were even disconnected for 10 days but the full subscription amount was deducted. In the end the real fault was that the got our account mixed up with another customer's account and disconnected our service. No apology, no lesser bill for the inconvenience caused.

I wonder when the issue will be resolved?