1 reviews | Active since Jan 2021
WORST SERVICE EVER
I have called your client service center 7 times this week, average waiting time 30minutes. I've spent R500 just on airtime to reach you.
At least 6 emails unanswered.
I received my router, which is clearly not for me. The surname is not mine. No password, no instructions. Spoke to a consultant this morning telling me they will phone me back to reset the router. 5 hours later, nothing.
You keep closing service requests when I havent been helped yet.
I promise you I will leave a bad review every hour for the rest of my existence if i have to until this gets resolved.
I have no internet at home and you are the only option where I live. I am supposed to work from home but I cant because of your TERRIBLE service. Dreadful
Thank you for reaching out to us about this.
Apologies for the delay and inconvenience caused by your service not being connected. We thank you for your patience and understanding in getting your services operational.
As per our conversation, we have got your services connected and look forward to providing you an excellent experience and uninterrupted fibre connection.
Please reach out to us at *** , if you require any further assistance we will be happy to address any of your queries.
Kind Regards
SADV Team
Thank you for reaching out to us about this.
Apologies for the delay and inconvenience caused by your service not being connected. We thank you for your patience and understanding in getting your services operational.
As per our conversation, we have got your services connected and look forward to providing you an excellent experience and uninterrupted fibre connection.
Please reach out to us at *** , if you require any further assistance we will be happy to address any of your queries.
Kind Regards
SADV Team
Thank you for reaching out to us about this.
Apologies for the delay and inconvenience caused by your service not being connected. We thank you for your patience and understanding in getting your services operational.
Thank you for reaching out to us about this.
Apologies for the delay and inconvenience caused by your service not being connected. We thank you for your patience and understanding in getting your services operational.