Worst service ever.

I am appalled at this kind of service. 12 days ago got a reminder of my scheduled installation. Come 10th July, nobody showed up, no phone call, no emails. So next Monday I try calling to find out what happened. No one picks up and I'm asked to record a message. Which I do and wait 24 hours. Nothing happens, then I email ***. I'm rep**** with a ticket number. No replies as to my issue. Since then I have emailed and called and no response. So I go to their Facebook page and see that Vumatel is linked to them. I send them a message. They reply but that's where it ends.

The Fibre and equipment is already in my living room. Nicely labeled SaDV. What should I do? If incompetence was a company, it's got to be SaDV. No communication. Sometimes you call and hold for 20 minutes. This is the worst service I have ever experienced.