Worst service ever

To say I am disappointed in your service in putting things lightly. You suspended my line for failed payment when I have money in my account and I have spent a whole week without internet. I tried to make manual payment on your self service portal but it doesn't work it just says we processing your request and load the whole day and nothing happens, I even changed card from my credit card to debit card but still you are not taking the money. I have paid R1.00 don't know how many time on your portal re adding my credit card over and over again still nothing you sent me sms with link for payment and I press it and it says you gonna take the money but nothing happens.

To make matters worse your customer service is absolutely pathetic. Your WhatsApp chat line I wait over 24 to 48hrs being told I am being transferred to agent and got massage saying they investigating my query and come back and says I must pay on portal when I already said it don't work and agent said I must pay at outlet and I asked which outlet and the reply is I am on fastpay I can only pay online (why the hell did you say I must pay outlet than) than the agent says try another card and ends my chat when I already said I tried my credit nd debit card but yourl are not taking the money and put me back in que after dropping my chat and I have to start again and wait 48hours for agent. When I call your customer service on phone I wait in que and get told I am certain number in que and as soon as I am in front agent comes through doesn't speak and hangs up on me, more than 10 times I tried to call same thing.

I cannot believe what a nightmare it been to pay you guys my money to have the service/ Internet, now It 2nd week I don't have internet yet money is in my account. This has shows me that when I get a real problem with my line no one will help me as your customer service is nonsense. I have read comments on your Facebook page reviews on hello Peter and people complaining about same thing to pay you and get service.

All I want now is for you to please cancel my service and release my line so I can go to another ISP and get Internet. I tried to apply with another ISP but you need to release my line so they can give me internet please release my line immediately