MP
Mmphow P
1 reviews | Active since Jul 2021
29 Jul 2021, 10:31
Worst service ever!
Hi,I’m so disappointed in your services,I haven’t had WiFi for the last 4 days now,been making calls to your support center every day but no assistance,you keep sending people to apparently come fix the issue but they leave here and the WiFi is still not working.You don’t update us or call us back when our call cuts because airtime has run out due to holding to speak to an agent for over 40 minutes,you don’t send emails,no communication or whatever.We leave messages only to not be called back,nothing.I spend so much money on calling only to not get help
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Replies (1)SADV's replyOfficial
29 Jul 2021, 11:24Good Morning Mpho
Thank you for the review
Please note we have followed up on the case that we escalated to Vumatel for you
We can see there is a movement on the case, It has been escalated to NOC department for provision which is done remotely
As soon as that is done we will contact you
Thank you
Thank you for the review
Please note we have followed up on the case that we escalated to Vumatel for you
We can see there is a movement on the case, It has been escalated to NOC department for provision which is done remotely
As soon as that is done we will contact you
Thank you
SADV's reply29 Jul 2021, 11:24
Official
Good Morning Mpho
Thank you for the review
Please note we have followed up on the case that we escalated to Vumatel for you
We can see there is a movement on the case, It has been escalated to NOC department for provision which is done remotely
As soon as that is done we will contact you
Thank you
Thank you for the review
Please note we have followed up on the case that we escalated to Vumatel for you
We can see there is a movement on the case, It has been escalated to NOC department for provision which is done remotely
As soon as that is done we will contact you
Thank you
