Worst ISP

I cannot even keep a count of having to call them as well as having different consultants chatting on whatsapp to resolve 1 issue,just 1 issue.This so disrespectful to me as a customer because I am paying for this service.During follow up,one consultant states that my issue has been ecalated to finance department,the next follow up,they say that my connection has been suspended and i need to pay even after sending a bank statement,snapshot of Eazypay as per their request indicating that I have already paid.Is either they sort this mess out and reactivate my connection or reverse my payment so that I can look for better ISP