1 reviews | Active since Dec 2016
Worst Internet Providers I've had the pleasure of dealing with
<p>Firstly I felt backed into a corner given the new housing estate we moved into advertised fibre Internet available, only to be told there's one provider and that is SADV. Already feeling like I had been forced into working with a poorly rated IP company. Non the less I signed the contract to then wait a month for them to pitch and install. I haven't even made my second payment and my Internet has gone down. It's been 5 days now and I have been told there will be someone available at 4pm tomorrow. They don't do after working hours which makes anyone with a job difficult to leave to suit them. They don't do weekends and they Don't do service. Pathetic excuse for an IP provider. </p>
Dear Mr Wilson,
I have tried to call you.
I see you signed up at the end of October and were installed on 18th November - yes, I'll admit, later than you should have been, but there must have been a valid reason which I will investigate.
We have a total of 6 ISPs available on our sign up site, at least 3 of which were available options when you signed up in October. you could have chosen services with any one of these ISPs.
Regarding your services, I have been notified that you reported the services as going down over the weekend via telephone call (no ticket was logged). As your query requires a technician, it was arranged with the technical co-ordinator (today - as Technical co-ordinators work Monday - Friday) that we will send someone to you tomorrow at 4pm.
Please would you be so kind as to call me back on *** to discuss further?
Kind Regards,
Chantelle
Marketing Manager
Dear Mr Wilson,
I have tried to call you.
I see you signed up at the end of October and were installed on 18th November - yes, I'll admit, later than you should have been, but there must have been a valid reason which I will investigate.
We have a total of 6 ISPs available on our sign up site, at least 3 of which were available options when you signed up in October. you could have chosen services with any one of these ISPs.
Regarding your services, I have been notified that you reported the services as going down over the weekend via telephone call (no ticket was logged). As your query requires a technician, it was arranged with the technical co-ordinator (today - as Technical co-ordinators work Monday - Friday) that we will send someone to you tomorrow at 4pm.
Please would you be so kind as to call me back on *** to discuss further?
Kind Regards,
Chantelle
Marketing Manager