MS
Marius S
1 reviews | Active since Feb 2012
10 Apr 2020, 11:41
Worst Fiber supplier
From having a average experience to now the worst experience ever. They offer customers a free speed upgrade but cant even get the speed for customer whom are on maximum speed. They are unprofessional as they don't get back to you . Seems there network is overloaded thus cannot supply speed one pay for
Helpful (0)
Replies (5)0
Replies (5)
SADV's replyOfficial
14 Apr 2020, 10:06Hi Marius, we are sorry to hear that you have not been getting your speeds during the upgrade. We are also sorry for the lack of response from the team. We can assure you that our network engineers monitor the network continuously to ensure there is little to no congestion, so that speeds are running optimally during this time. Please could you inbox us your account details (name the order is under, address and ISP), so we can get the team to look into this for you.
SADV's reply14 Apr 2020, 10:06
Official
Hi Marius, we are sorry to hear that you have not been getting your speeds during the upgrade. We are also sorry for the lack of response from the team. We can assure you that our network engineers monitor the network continuously to ensure there is little to no congestion, so that speeds are running optimally during this time. Please could you inbox us your account details (name the order is under, address and ISP), so we can get the team to look into this for you.
MS
Marius S's updateReviewer Update
14 Apr 2020, 10:14 Have been trying to get this resolved for more than 2 weeks. Below info for you to follow up on
On Sun, Apr 12, 2020 at 12:38 PM Fibre Enquiries <***> wrote:Good Day Marius
Trust you are well :)
Apologies for the late response in regards to your Fibre network speed
I have read your frustrations, that's why I am here providing you with the correct information so we can get to the root cause of the problem, Here is the ref for the fault ---- SADV#***) [Request received] 62479 ---- Speed Isue
If you need further assistance, please don't hesitate to contact me.
Regards
Sphe
Thank You
Ticket DetailsTicket ID: JXF-***6
Department: Fibre Support
Priority: High
On Sun, Apr 12, 2020 at 12:38 PM Fibre Enquiries <***> wrote:Good Day Marius
Trust you are well :)
Apologies for the late response in regards to your Fibre network speed
I have read your frustrations, that's why I am here providing you with the correct information so we can get to the root cause of the problem, Here is the ref for the fault ---- SADV#***) [Request received] 62479 ---- Speed Isue
If you need further assistance, please don't hesitate to contact me.
Regards
Sphe
Thank You
Ticket DetailsTicket ID: JXF-***6
Department: Fibre Support
Priority: High
MS
Marius S's update14 Apr 2020, 10:14
Reviewer Update
Have been trying to get this resolved for more than 2 weeks. Below info for you to follow up on
On Sun, Apr 12, 2020 at 12:38 PM Fibre Enquiries <***> wrote:Good Day Marius
Trust you are well :)
Apologies for the late response in regards to your Fibre network speed
I have read your frustrations, that's why I am here providing you with the correct information so we can get to the root cause of the problem, Here is the ref for the fault ---- SADV#***) [Request received] 62479 ---- Speed Isue
If you need further assistance, please don't hesitate to contact me.
Regards
Sphe
Thank You
Ticket DetailsTicket ID: JXF-***6
Department: Fibre Support
Priority: High
On Sun, Apr 12, 2020 at 12:38 PM Fibre Enquiries <***> wrote:Good Day Marius
Trust you are well :)
Apologies for the late response in regards to your Fibre network speed
I have read your frustrations, that's why I am here providing you with the correct information so we can get to the root cause of the problem, Here is the ref for the fault ---- SADV#***) [Request received] 62479 ---- Speed Isue
If you need further assistance, please don't hesitate to contact me.
Regards
Sphe
Thank You
Ticket DetailsTicket ID: JXF-***6
Department: Fibre Support
Priority: High
SADV's replyOfficial
14 Apr 2020, 10:35Hi Marius, thank you for the information. We have checked the ticket and seen that all various checks were done by our team. Unfortunately, a fibre provider has very little control over a customer's end speed. We can only check the fibre levels to see if it is running optimally, as that can affect speed as well as check to see if our ONT is faulty. Our team has done both checks and both the ONT and fibre levels are running optimally. Other than that, unfortunately, your ISP will have to run the various other checks to your router. They will then be able to determine what the issue is and assist in fixing this. Please refer this to your ISP.
SADV's reply14 Apr 2020, 10:35
Official
Hi Marius, thank you for the information. We have checked the ticket and seen that all various checks were done by our team. Unfortunately, a fibre provider has very little control over a customer's end speed. We can only check the fibre levels to see if it is running optimally, as that can affect speed as well as check to see if our ONT is faulty. Our team has done both checks and both the ONT and fibre levels are running optimally. Other than that, unfortunately, your ISP will have to run the various other checks to your router. They will then be able to determine what the issue is and assist in fixing this. Please refer this to your ISP.
MS
Marius S's updateReviewer Update
14 Apr 2020, 11:25Thanks for your reply as this is the first response that i get. The others is only ticket closed . Furthermore it seems between yourselves and my ISP ( afrihost) you play a great game of rugby as your pass the ball to each other all the time. Fact remains i dont get what i am paying for.
MS
Marius S's update14 Apr 2020, 11:25
Reviewer Update
Thanks for your reply as this is the first response that i get. The others is only ticket closed . Furthermore it seems between yourselves and my ISP ( afrihost) you play a great game of rugby as your pass the ball to each other all the time. Fact remains i dont get what i am paying for.
SADV's replyOfficial
14 Apr 2020, 11:51Hi Marius, we are truly sorry that is is made to appear that each of us (your ISP and ourselves) are 'passing the buck'. Unfortunately, our team has done the necessary checks and have responded to your ISP as well. We have asked them to try and re-provision your line, as that might resolve the issue.
SADV's reply14 Apr 2020, 11:51
Official
Hi Marius, we are truly sorry that is is made to appear that each of us (your ISP and ourselves) are 'passing the buck'. Unfortunately, our team has done the necessary checks and have responded to your ISP as well. We have asked them to try and re-provision your line, as that might resolve the issue.