KW
Kyla W
1 reviews | Active since Jan 2021
05 Nov 2021, 10:41
Worst customer service I have ever experienced
If I could give a negative rating, I would. Worst customer service I have ever experienced. Zero replies to emails. You'll sit on hold if you phone, for over 30 minutes (and that's if you're lucky - it's more often than not, much longer than that).
They take money off my account via debit order, even though I have written proof that they should have stopped my debit order months ago. Most months they take double amounts off my account and refuse to get back to me to rectify the issue. Basically *****ing my money and with such bad customer service, it's impossible to get it back...
Helpful (0)
Replies (3)0
Replies (3)
SADV's replyOfficial
05 Nov 2021, 23:24Good evening Kyla
Kindly accept our apologies for the inconvenience this has caused
Please note we have escalated ticket SA058314 to our accounts for assistance, I will be following up with the team for feedback
Thank you for your patience
Thank you
Kindly accept our apologies for the inconvenience this has caused
Please note we have escalated ticket SA058314 to our accounts for assistance, I will be following up with the team for feedback
Thank you for your patience
Thank you
SADV's reply05 Nov 2021, 23:24
Official
Good evening Kyla
Kindly accept our apologies for the inconvenience this has caused
Please note we have escalated ticket SA058314 to our accounts for assistance, I will be following up with the team for feedback
Thank you for your patience
Thank you
Kindly accept our apologies for the inconvenience this has caused
Please note we have escalated ticket SA058314 to our accounts for assistance, I will be following up with the team for feedback
Thank you for your patience
Thank you
KW
Kyla W's updateReviewer Update
08 Nov 2021, 08:30I have 3 outstanding tickets that I have yet to receive ANY FEEDBACK on.
Ticket SA052735 from 26 October. That is TWO WEEKS. Zero phone call back. Zero email response. Nothing. The following tickets are also outstanding: SA058149 / SA058313 / SA058314 / SA058161
Escalating a ticket is obviously NOT going to help. When I try phone, I get told they are unable to help me. I can't get a response on email from the accounts department either. How are we supposed to get things resolved?!
Get back to me ASAP or I will pursue legal action. This is now getting ridiculous.
Ticket SA052735 from 26 October. That is TWO WEEKS. Zero phone call back. Zero email response. Nothing. The following tickets are also outstanding: SA058149 / SA058313 / SA058314 / SA058161
Escalating a ticket is obviously NOT going to help. When I try phone, I get told they are unable to help me. I can't get a response on email from the accounts department either. How are we supposed to get things resolved?!
Get back to me ASAP or I will pursue legal action. This is now getting ridiculous.
KW
Kyla W's update08 Nov 2021, 08:30
Reviewer Update
I have 3 outstanding tickets that I have yet to receive ANY FEEDBACK on.
Ticket SA052735 from 26 October. That is TWO WEEKS. Zero phone call back. Zero email response. Nothing. The following tickets are also outstanding: SA058149 / SA058313 / SA058314 / SA058161
Escalating a ticket is obviously NOT going to help. When I try phone, I get told they are unable to help me. I can't get a response on email from the accounts department either. How are we supposed to get things resolved?!
Get back to me ASAP or I will pursue legal action. This is now getting ridiculous.
Ticket SA052735 from 26 October. That is TWO WEEKS. Zero phone call back. Zero email response. Nothing. The following tickets are also outstanding: SA058149 / SA058313 / SA058314 / SA058161
Escalating a ticket is obviously NOT going to help. When I try phone, I get told they are unable to help me. I can't get a response on email from the accounts department either. How are we supposed to get things resolved?!
Get back to me ASAP or I will pursue legal action. This is now getting ridiculous.
SADV's replyOfficial
08 Nov 2021, 23:40Hi Kyla
I do apologize that no one has contacted you regarding your request
However i have escalated this to the accounts manager for assistance
I have requested them to contact you during the day
Thank you
I do apologize that no one has contacted you regarding your request
However i have escalated this to the accounts manager for assistance
I have requested them to contact you during the day
Thank you
SADV's reply08 Nov 2021, 23:40
Official
Hi Kyla
I do apologize that no one has contacted you regarding your request
However i have escalated this to the accounts manager for assistance
I have requested them to contact you during the day
Thank you
I do apologize that no one has contacted you regarding your request
However i have escalated this to the accounts manager for assistance
I have requested them to contact you during the day
Thank you