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JA
Jason A

1 reviews | Active since Aug 2015

20 Apr 2020, 13:19

Worst customer service and experience ever!

Dealing with SADV is an absolute nightmare. They do not stick to turnaround times and NEVER get back to you. We app**** for our fibre line over a month ago. They have a 14 day turn around time, which waited patiently through. Our service was set to begin on the 1st of April and it is now the 20th. They have not contacted us to set up an installation date. All we needed was for someone at SADV to arrange our ONT and come install it in our unit where we already have the fibre connection previously installed to our unit. Our ISP (mind the speed) gets no feedback on their escalations. SADV keep saying they have escalated it on their side and someone will be in contact to arrange an installation and no one ever bothers to contact us.

0
Replies (3)
SADV
SADV's reply20 Apr 2020, 13:46
Official
Hi Jason, we are sorry to hear that there has been such a delay in getting you installed and activated. We have sent your order to our Gauteng Operations Manager for urgent attention and action!
JA
Jason A's update21 Apr 2020, 14:57
Reviewer Update
No contact from your Operations manager so it cleary is not urgent on their side. You are not even feeding back to our ISP either, who is struggling to get the attention of any form of senior manager. All SADV can say to any query is that someone will contact you or its been escalated. Either your system is not working or your business is not actually operating. We are more than 3 weeks over turnaround time. We are a new business client, I would hate to experience your after sales service. My wife and I are still working full time from home and require our Fibre to be connected for work and livelihood.
SADV
SADV's reply21 Apr 2020, 17:36
Official
Hi Jason, we believe that you have been scheduled for installation at nine am tomorrow. Please let us know if we can assist further in any way?