KE
Karel E

1 reviews | Active since Dec 2013

16 Nov 2019, 15:45

Worse than telkom

Really pathetic, trying to get fibre they check wrong address to a single dwelling after explain that I live in a complex, calling them you get spoken over when trying to explain that they were recommended by the account manager from DFA for them for you to explain that there are multiple dwellings and complexes interested. but keep getting told about show of interest when you are trying to explain that you are the main contact for multiple people wanting fibre. Not given a chance to speak to someone that deals with infrastructure or rolling out in an area where there are multiple complexes, single dwellings and businesses needing connectivity to telkom not replacing cables, poor cellular signal and oversubscribed LTE services that are basically unusable during peak hours and over weekends.

0
Replies (4)
SADV
SADV's reply18 Nov 2019, 09:04
Official
Good day Karel, we have just responded to your Google Review. Please could you email us - ***, along with all your details and the location of these complexes. We will then put you in touch with the Acquisitions Manager for the region.
SADV
SADV's reply18 Nov 2019, 09:05
Official
Unfortunately, the email address has been blocked out. However, it is social media @ sadv . co . za (no spaces).
KE
Karel E's update18 Nov 2019, 09:19
Reviewer Update
Good Day

I doubt very much after checking other sites and seeing that on average your reviews are 80% negative.
I would be referring a large amount of people and one of those would be a retirement village, and after how I as an individual was initially treated I doubt very much that I would be willing to do so.
SADV
SADV's reply18 Nov 2019, 09:39
Official
Good day Karel, thank you for the response and the email. We have responded to you. Should you need any further assistance, please let us know.