AN
Amanda N
1 reviews | Active since Sept 2018
21 Apr 2021, 08:32
WiFi Down
Hi,
My WiFi has been don since Saturday (17.04.2021). I called in twice to get it sorted out. The last consultant I spoke to said he would log a ticket for a tech to come and fix it and a tech has not contacted me nor has one arrived.
Please note that the WiFi is a black box that comes wit all the units in my apartment building. The service and broadband lights are off.
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Replies (2)0
Replies (2)
SADV's replyOfficial
22 Apr 2021, 15:52 Good day Amanda Ndlovu,
Thanks for reaching out to us about this.
Please accept our sincere apologies for the inconvenience you may have experienced. As per our telephone conversation I have escalated your request to our technical support.
Please feel free to contact us at ***, we will be happy to assist you with any of your queries.
Kind Regard SADV Team
Thanks for reaching out to us about this.
Please accept our sincere apologies for the inconvenience you may have experienced. As per our telephone conversation I have escalated your request to our technical support.
Please feel free to contact us at ***, we will be happy to assist you with any of your queries.
Kind Regard SADV Team
SADV's reply22 Apr 2021, 15:52
Official
Good day Amanda Ndlovu,
Thanks for reaching out to us about this.
Please accept our sincere apologies for the inconvenience you may have experienced. As per our telephone conversation I have escalated your request to our technical support.
Please feel free to contact us at ***, we will be happy to assist you with any of your queries.
Kind Regard SADV Team
Thanks for reaching out to us about this.
Please accept our sincere apologies for the inconvenience you may have experienced. As per our telephone conversation I have escalated your request to our technical support.
Please feel free to contact us at ***, we will be happy to assist you with any of your queries.
Kind Regard SADV Team
AN
Amanda N's updateReviewer Update
23 Apr 2021, 15:25Hi,
I did speak to one of your consultants and they said they will escalate the matter to tech support but the issue has not yet been resolved. They said tech would come to my building and fix the WiFi but nobody has come through yet.
If this matter is not resolved today it would be a full week without WiFi.
Can someone sort this out ASAP. I stay at VUJA DE unit 17 with the black SADV box. The broadband and service lights are off. The SSID is CXNK005E0E8D.
I have paid for a full months WIFI but I have not had service for almost a week now. That is truly unfair.
I did speak to one of your consultants and they said they will escalate the matter to tech support but the issue has not yet been resolved. They said tech would come to my building and fix the WiFi but nobody has come through yet.
If this matter is not resolved today it would be a full week without WiFi.
Can someone sort this out ASAP. I stay at VUJA DE unit 17 with the black SADV box. The broadband and service lights are off. The SSID is CXNK005E0E8D.
I have paid for a full months WIFI but I have not had service for almost a week now. That is truly unfair.
AN
Amanda N's update23 Apr 2021, 15:25
Reviewer Update
Hi,
I did speak to one of your consultants and they said they will escalate the matter to tech support but the issue has not yet been resolved. They said tech would come to my building and fix the WiFi but nobody has come through yet.
If this matter is not resolved today it would be a full week without WiFi.
Can someone sort this out ASAP. I stay at VUJA DE unit 17 with the black SADV box. The broadband and service lights are off. The SSID is CXNK005E0E8D.
I have paid for a full months WIFI but I have not had service for almost a week now. That is truly unfair.
I did speak to one of your consultants and they said they will escalate the matter to tech support but the issue has not yet been resolved. They said tech would come to my building and fix the WiFi but nobody has come through yet.
If this matter is not resolved today it would be a full week without WiFi.
Can someone sort this out ASAP. I stay at VUJA DE unit 17 with the black SADV box. The broadband and service lights are off. The SSID is CXNK005E0E8D.
I have paid for a full months WIFI but I have not had service for almost a week now. That is truly unfair.