VUMATEL / SADV – A MASTERCLASS IN INCOMPETENCE AND CUSTOMER NEGLECT

I am lodging this complaint out of sheer frustration after enduring what can only be described as the most catastrophic display of service failure by Vumatel and their contractor, SADV. I pay for my Vumatel WiFi through SADV on a prepaid basis. I made my payment around the 29th at Boxer, and without warning, the service collapsed on the 8th — and has remained completely unavailable ever since. We are now at the two-week mark with zero connectivity.

Despite this blatant failure to deliver the service I paid for, SADV’s response has been nothing short of astounding. Instead of taking accountability, they insist on demanding the payment slip from Boxer as proof — something they have never required before. On countless previous occasions, they were able to view my payment dates directly from my account. Suddenly, they claim they are unable to see anything unless I magically produce a slip from nearly a month ago.

This level of inconsistency is not just unprofessional — it is borderline absurd.

At this point, it is clear that SADV has no intention of resolving the outage, no sense of urgency, and absolutely no respect for the paying customer. Their service delivery has plummeted to a level that can only be described as galactically ***********. A two-week outage for a prepaid customer is unacceptable under any circumstance, and their refusal to offer a simple pro-rated refund for days with no service is even more outrageous.

I am not asking for miracles — just a refund for the time they failed to provide what I paid for. The fact that such a basic request becomes a battle speaks volumes about the state of their operation.

I expect this matter to be addressed immediately, and I demand my refund without any further runaround.