Very unhappy customer

I am now day number 8 without internet in my house. Firstly it was not SADV’s fault however they were supposed to connect me on Friday which they said they did. I have been on the call with them since Thursday and my line is still not connected. They were very quick to sign me up however their call centre is not helping. In total, I may have held on the line for probably 5 hours in total but still do not have service. I am not sure why they do not send a technician on site with a route to connect me up. I was promised at technician from Vuma telecom but still waiting. I was given a reference number IFP 590271 for Vuma telecom I believe but no one is coming. The router I was promised has still not been delivered