Very rude agent and bad service.

I woke up with no internet this morning and when I tried to reach SADV, all I got was rude email responses from Soraya Hooter in accounts I assume. The so called Soraya Hooter is the most rude agent I’ve ever dealt with at SADV. Apparently the reason I did not have internet was because I was owing R250 reconnecting fee from July which is not true because my services were never disconnected. A debit order was unpaid on July 1 and I made payment on 2 July via eft. She claims my services were disconnected on 3 July which is not true. FYI the R250 reconnection Dee applies to services suspended as stated on their invoice email. I sent all proof that she was wrong with her assumption but she remained adamant that she’s right and threatened that my services would remain disconnected. I went as far as asking how my services were activated if I didn’t pay the R250 as she/he claims. I am ready to change service providers at this point. One should make an effort to look at records clearly before being rude to clients. I am so disappointed and disgusted to say the least! SADV can do better! Your reputation isn’t too good out here.