Very Frustrated and disappointed with lack of service and feedback

Item: SADV
Rating: 1
Author: Wium B

Placed an order through Vox Telecom and all confirmed on 19 November 2019. SADV must just come to do the installation. Almost two and a half months down the line and NOTHING has happened since, Numerous phone calls and e-mails proved a waste of my time. SADV agent promised to follow up and give feedback, no surprise that, that did not happen. When can you please do the installation? I would have thought that if you ask money for a service, that you would actually be able to deliver. I am tired of hearing about backlogs and the December break which halted installations, with that taken into account I am still waiting a very, very long time for service. Please sort out and give feedback. Given the amount of complaints on this forum I sincerely hope that you have made plans to sort out the lack of service...

Helpful (0)

Replies (5)

SADV's replyOfficial

30 Jan 2020, 11:54

Good day Wium, major apologies for the delay in getting you installed and the lack of communication from our side. Please could you provide us with the details that the order is under, as we cannot locate anything under your name and would like to escalate this to the relevant Operations Manager.

SADV's reply30 Jan 2020, 11:54

Official

SADV's replyOfficial

30 Jan 2020, 16:01

Thank you for the information Wium, thank you for the detail. We have escalated this to our Operations Manager for urgent attention.

SADV's reply30 Jan 2020, 16:01

Official

Thank you for the information Wium, thank you for the detail. We have escalated this to our Operations Manager for urgent attention.

SADV's replyOfficial

31 Jan 2020, 09:18

Hi Wium, we have confirmed with our scheduling team that you have been contacted for installation and that your appointment is for tomorrow at eight in the morning.

SADV's reply31 Jan 2020, 09:18

Official

Hi Wium, we have confirmed with our scheduling team that you have been contacted for installation and that your appointment is for tomorrow at eight in the morning.

Wium B's updateReviewer Update

31 Jan 2020, 11:09

Thank you, appreciated. It's a pity I had to resort to these measures to get it sorted but thank you.

Wium B's update31 Jan 2020, 11:09

Reviewer Update

Thank you, appreciated. It's a pity I had to resort to these measures to get it sorted but thank you.

SADV's replyOfficial

31 Jan 2020, 11:23

We are truly sorry about the lack of service you received from us, we truly hope that you have a positive experience from here onward.

SADV's reply31 Jan 2020, 11:23

Official

We are truly sorry about the lack of service you received from us, we truly hope that you have a positive experience from here onward.