Useless Support - USE ANY OTHER FIBRE PROVIDER WHEN POSSIBLE

Today is the day that I had enough of your BS, SADV (AND Vumatel)! Unfortunately, you'll need to share the blame with WebAfrica! I'll address them directly on their own FB pages! As a "legacy" reseller of WebAfrica, we have multiple accounts with WebAfrica. Unfortunately, for us again, the line provider of may of these are SADV (now Vuma). It seems that we have a SADV issue at least every other week! Since yesterday morning 08h00, one of our end clients does not have internet access; the same exact problem occurred just TWO weeks ago and it took THREE AND A HALF days to sort out. THE PROBLEM SEEMS TO BE, THAT THE CLIENT'S ONT HAS BEEN (NEWLY) PROVISIONED INCORRECTLY. Vuma/SADV keeps asking for the Line Order Number?! The current line has been in use for TWO YEARS (No CHANGES)! Please can we get some assistance and proper telephone support?!