USELESS SERVICES PROVIDER......TAKE YOUR MONEY AND THEN BLAME YOU

It has been 7 working days since SADV has taken my funds out of my account and yet no WIFI. It takes me forever to speak to one of their agents, the agents reply to your message at 1am the morning , are they ****ING SERIOUS who the HELL is awake that time to reply to their massages.

2days ago after emailing them that i want to cancel they call me to send proof of payment, i sent them the proof of payment, Today they only come back to me saying that they need a bank statement . I got them a Bank statement at my bank and even asked the bank agent to double check if the payment went off, they confirm and said that the funds are in there account... I send the email with the reference number SA425079 , keep in mind that this email was sent this morning to them.

I then whatsapp them to find out when my WIFI will be on, they told me that they see the money lingering and accounts DEPARTMENT will deal with int within 48hours (another 2days) ... ARE YOU ****ING KIDDING ME .....YOU PULLED OFF THE MONEY, IT IS IN YOUR ACCOUNT , BUT YOU DONT WANT TO PUT MY WIFI on who the HELL's fault is it MINE OR YOURS????????

I then told the agent that i cannot wait another 48hours and wish to speak to the manager, she comes back and say the manager will call me back, because they in a meeting ..... DOES COMPANY MANAGERS STILL USE THAT PICK-UP LINE ???????? i then told the agent that she shouldnt close the chat cause i will wait for a manager , GUESS WHAT .....SHE CLOSE THE CHAT 😡 like seriously.

what MORE CAN I DO ....WHEN I EMAIL THEM THAT I WANT TO SUSPEND MY LINE ....THEY REPLY An AGENT WILL CALL .....STILL WIAITNG FOR THAT AGENT TO CALL

I NEED ANSWERS AND I NEED MY WIFI ON AS I WORK FROM HOME....

ARE USE GOING TO GIVE MY WEEK THAT I LOST BACK TO ME NEXT MONTH????