sK
sam K
1 reviews | Active since Jan 2015
26 Mar 2020, 15:12
Useless Service
Meridian Villas, 29 Penchartz Road in Honeydew has been experiencing multiple outages per day. Whats worse is the stupid loop of having to log a call with the ISP first before it can get escalated to SADV while we all know SADV is the problem Fix this mess please.
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Replies (3)
SADV's replyOfficial
26 Mar 2020, 17:03Hi Sam, unfortunately, there was an issue on our backhaul provider's network. We had escalated it to them and they restored all connectivity yesterday. We are truly sorry for the inconvenience caused by the downtime!
SADV's reply26 Mar 2020, 17:03
Official
Hi Sam, unfortunately, there was an issue on our backhaul provider's network. We had escalated it to them and they restored all connectivity yesterday. We are truly sorry for the inconvenience caused by the downtime!
sK
sam K's updateReviewer Update
26 Mar 2020, 18:05Connectivity is still down. Are you being sorry for the current down time or the previous many times we have been down.
sK
sam K's update26 Mar 2020, 18:05
Reviewer Update
Connectivity is still down. Are you being sorry for the current down time or the previous many times we have been down.
SADV's replyOfficial
27 Mar 2020, 08:40Hi Sam, we got the support team leader to check your link, as it is an isolated incident. You would have intermittent connectivity as the fibre levels to your unit are not reading correctly. A contractor will be assigned to go out and resolve this. Apologies again!
SADV's reply27 Mar 2020, 08:40
Official
Hi Sam, we got the support team leader to check your link, as it is an isolated incident. You would have intermittent connectivity as the fibre levels to your unit are not reading correctly. A contractor will be assigned to go out and resolve this. Apologies again!