NVDB
Nick Van Den Berg
1 reviews | Active since Mar 2020
24 Mar 2020, 18:57
Urgent action can save face!!
Fibre down and battling to get action. With the lockdown pending, those working from home are depending on the fibre providers to play their part in keeping us connected. Our street in Summerstrand (Avonmouth Crescent) is down and no joy in getting a response to queries.
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SADV's replyOfficial
25 Mar 2020, 10:04Hi Nick, we escalated this to one of our support team leaders. She contacted the number that you provided but the person that answered the phone said that a ticket was logged with Vodacom and they knew nothing of this complaint. However, we also contacted our contractor who is aware of two homes in the street that are down. However, there are another two tickets logged, where the street number was left out. Please private reply to us with your street number and we will escalate this to our contractor as well.
Best regards,
SADV's reply25 Mar 2020, 10:04
Official
Hi Nick, we escalated this to one of our support team leaders. She contacted the number that you provided but the person that answered the phone said that a ticket was logged with Vodacom and they knew nothing of this complaint. However, we also contacted our contractor who is aware of two homes in the street that are down. However, there are another two tickets logged, where the street number was left out. Please private reply to us with your street number and we will escalate this to our contractor as well.
Best regards,