AP
Albert P
1 reviews | Active since Jan 2010
05 Aug 2021, 16:55
Unreliable service
I thought fiber would be more reliable than ADSL from Telcom ,I was so wrong ! since I kept record in February 2020 to August 2021 I was more than 30 times without internet not considering the time I spend using my airtime up to 46 minutes at a time ,I don't know how they manage that and the keep on telling me they have a fast reliable service they must be glad they are not Pinocchio . And say you should send a mail to their support with your problem without internet.
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Replies (1)
SADV's replyOfficial
06 Aug 2021, 08:48Good Morning Albert
Thank you for taking your time and write to us, Kindly accept our apology for the inconvenience this has caused.
Please note our Fibre Network Owner has a fibre break in your area which interrupted your internet service.
Please note i tried calling you on the number provided above ,but could not reach you i can see your services has been restored
If you are still experiencing any issues please advice what time would be suitable for you to take my call
Thank you
^Tumi
Thank you for taking your time and write to us, Kindly accept our apology for the inconvenience this has caused.
Please note our Fibre Network Owner has a fibre break in your area which interrupted your internet service.
Please note i tried calling you on the number provided above ,but could not reach you i can see your services has been restored
If you are still experiencing any issues please advice what time would be suitable for you to take my call
Thank you
^Tumi
SADV's reply06 Aug 2021, 08:48
Official
Good Morning Albert
Thank you for taking your time and write to us, Kindly accept our apology for the inconvenience this has caused.
Please note our Fibre Network Owner has a fibre break in your area which interrupted your internet service.
Please note i tried calling you on the number provided above ,but could not reach you i can see your services has been restored
If you are still experiencing any issues please advice what time would be suitable for you to take my call
Thank you
^Tumi
Thank you for taking your time and write to us, Kindly accept our apology for the inconvenience this has caused.
Please note our Fibre Network Owner has a fibre break in your area which interrupted your internet service.
Please note i tried calling you on the number provided above ,but could not reach you i can see your services has been restored
If you are still experiencing any issues please advice what time would be suitable for you to take my call
Thank you
^Tumi