Unprofessional and unreliable

Most unprofessional and unreliable service. I placed an order in October 2018 the ont and fibre was installed in my house in Jan 2019, to date no service has been rendered. A technician was dispatched on Monday the 20th of may the ont is fully configured and the broadband and service lights are both on I called the support services about 6 times in the week and every time I was told that the Technical Coordinator needs to close the call and change the status from prospecting to closed so Mweb can activate my line.

I've been promised this would be done every time I called and 6 days later its still not resolved.

If sadv is unable to do what is required please remove your equipment from my house, this level of incompetence and lies is unacceptable from a service provider. Being in Service Delivery myself I cannot understand how a company like sadv only has one technical coordinator who refuses to engage customers or do her job which seems to be as simple as a few mouse clicks.

This is the most unprofessional and dare I say dishonest company I've had the misfortune to deal with