1 reviews | Active since Aug 2017

04 Aug 2017, 14:24

Unpleasant

<p>Firstly</p> <p>One finds it hard to understand how a business can sustain itself when it takes 3 weeks from the first point of contact to the initial installation of fibre to my home.</p> <p>Secondly</p> <p>As a customer I had to continuously take time out of my day to check the progress of my order for fibre installation as it felt as though I had been forgotten, zero contact was made no communication on when I would get the fibre. Every time I got hold of an SADV employee, I am told “we unfortunately cannot give you a specific date on your installation” </p> <p>Thirdly</p> <p>After 3 weeks of waiting, three very unprofessional SADV employees show up to my home, of which 2 spent 15 min each in my bathroom doing whatever. How am I to comprehend this, I am not one to deny access to a given right, but when my toilet handle is broken I find this unacceptable.</p> <p>After your employees made themselves at home, I was treated to an inappropriate phone call conversation between your employees and found myself questioning how exactly does SADV conduct business.</p>

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Replies (1)
SADV
SADV's reply05 Aug 2017, 09:59
Official

Dear Customer.

I agree, the above recollection of events is unpleasant - in fact your choice of word is mild.

Please may you send me your details so that I can find out who was on site and responsible for your experience.

I hope we will be able to improve on your already unpleasant experience and make up for it with a fibre broadband service that is second to none.

Regards, Chantelle (Marketing Manager)

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