UNHAPPY FRUSTATED CUSTOMER

My service was disconnected on the 30th of October (ISP- 585 462) by SADV for no reason. After a few calls with holding on for over 1 hour each time to speak to a consultant, my service is still not restored. I have been in contact with the Customer Service Manager Johann Bekker, who does not seem to help. The latest was that a modem will be delivered overnight, can someone let me know which overnight. REF NO SA058 448. There has been no response to any of my emails that have been sent. I would like someone to please advises the status of my query. If my account is not paid I am automatically suspended. What is the consequence of SADV not giving me the client the service I pay for. As of 1 st November even though I was disconnected the debit order was processed.