Unable to provide any kind of update to customers on queries logged

Internet down for currently 6 days and counting over 200 minutes spent on the line with SADV support and they are still unable to tell me if anyone has even looked at the ticket, standard answer "its been escalated to vumatel" they are unable to pick up the phone to follow up with vumatel or provide any kind of status update, "we promise we will call you back today" as you will see below i am still waiting for at least 3 calls back, on top of the 200+ minutes of airtime I have spent over R1000 on mobile data to have some form of connectivity while waiting endlessly for even the simplest update that some kind of action is being taken

15 January 16:00 power goes off and is restored at 20:30 internet never returns 16 January 07:48 - 19 minutes 31 seconds on the line with SADV Support 16 January 12:30 - 32 minutes 45 seconds on the line with SADV Support 16 January 19:35 - 11 minutes 41 seconds on the line with SADV Support 18 January 14:45 - 8 minutes 38 seconds on the line with SADV Support ("We are escalating We will call you back today we promise" - I am still waiting for this call) 19 January 09:38 - 30 minutes 39 seconds on the line with SADV Support ("We will call you back today we promise" - I am still waiting for this call) 19 January 13:45 - 33 minutes 40 seconds on the line with SADV Support ("We have escalated and are still following up we promise we will still call you back today" - I am still waiting for this call) 20 January 09:44 - 56 minutes 10 seconds on the line with SADV Support ("We cant see any movement on the ticket we are escalating we promise we will call you back today" - I am still waiting for this call 20 January 14:46(5 hours later) - 16 minutes 2 seconds on the line asking why no one has called me back "We are escalating we dont see any response we promise we will call you back)

current status, internet still offline, still no one from either SADV or Vumatel has been in contact and there is no end in sight