*****ulent sale created with my profile

I have been waiting for my refund been sent from pillar to post no feedback , apparently one of the consultant was supposed to send me account number to pay she decided to make another sale I paid into a new account now they sending me from pillar to post trying to protect her with my R878 . I've sent all documents no reply from Shaume Naidoo who happens to be the consultant who sent me an incorrect account to pay into and I believe she is the one who did another sale out of me instead of sending me my correct easypay number to pay she created a sale