Try to avoid if at all possible

They notify us of maintenance on our lines. This maintenance is set to occur on Tuesday , so I make arrangements to write a correspondence exam on Thursday just Incase. Thursday comes and 3pm, 1 hour before my exam, the line goes down. I contact their support line, and I am promptly informed that this is a a line maintain issue. No notification, no nothing. It is now 23:00 hours and still the line is off. If it was not for the fact that I was able to get hold of someone in the U.S. to reschedule my exam, I would have failed.

This is not the first time it has happened either. The service is down atleast once a week for several hours at a time. There call center is close to useless in trying to fix any problem. Their standard response is “we will make a booking with a technician to come see you tomorrow”. The only reason I’m still with them is cause they are the only option in out estate. I will be making an appeal at our next homeowners meeting to get someone else in. I know quite a few people in this estate is tired of their incompetence.