JV
Jacques V
1 reviews | Active since Apr 2019
11 Sept 2019, 14:40
Three weeks waiting and absolutely nothing ....
I signed up with MWEB for fibre in Krugersdorp area. Unfortunately they decided to use SADV to do the installation for them. Poor MWEB is now getting a bad reputation because they promised the installation to be done in 14 days. 21 August 2019 to 11 September 2019 counts 21 days. No word or any feedback whatsoever from SADV. I'm afraid I will have to cancel with Mweb, and try using another service provider that will not use SADV. Reading all the bad reviews here on hellopeter surely does not do SADV any good. Don't know why companies like MWEB don't visit hellopeter first before assigning contracts to companies that clearly do not deliver.
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Replies (4)
SADV's replyOfficial
12 Sept 2019, 08:43Good day Jacques, we are sorry to hear that you have not been contacted for your installation yet. Please note that the process is as follows: We rolled-out our fibre network in your area. As we are open access you can choose any ISP (like MWEB) to sign up with for internet / wifi. They then use our network to provide you with that service. Any other ISP will also be using our network, as we are the provider in your area. Should you choose to cancel your line, you spot in the scheduling queue will be changed and you will fall to the back of the queue with your new order. We are more than happy to escalate your current order, unfortunately, we cannot find one under your name though. We do, however, have an order under Bianca Vermaak which we have tried to get hold of and then requested an alternative number from MWEB for. Please can you let us know what name the order was placed under and we will escalate your order to our scheduling team to ensure they contact you before the end of this week.
SADV's reply12 Sept 2019, 08:43
Official
Good day Jacques, we are sorry to hear that you have not been contacted for your installation yet. Please note that the process is as follows: We rolled-out our fibre network in your area. As we are open access you can choose any ISP (like MWEB) to sign up with for internet / wifi. They then use our network to provide you with that service. Any other ISP will also be using our network, as we are the provider in your area. Should you choose to cancel your line, you spot in the scheduling queue will be changed and you will fall to the back of the queue with your new order. We are more than happy to escalate your current order, unfortunately, we cannot find one under your name though. We do, however, have an order under Bianca Vermaak which we have tried to get hold of and then requested an alternative number from MWEB for. Please can you let us know what name the order was placed under and we will escalate your order to our scheduling team to ensure they contact you before the end of this week.
JV
Jacques V's updateReviewer Update
12 Sept 2019, 09:49That is my wife yes. She is the contact person to get hold of to arrange for installation.
When did you try to contact her? Date and time please. She needs to check her phone calls registry to see if the company name is not perhaps listed as "Spam"
When did you try to contact her? Date and time please. She needs to check her phone calls registry to see if the company name is not perhaps listed as "Spam"
JV
Jacques V's update12 Sept 2019, 09:49
Reviewer Update
That is my wife yes. She is the contact person to get hold of to arrange for installation.
When did you try to contact her? Date and time please. She needs to check her phone calls registry to see if the company name is not perhaps listed as "Spam"
When did you try to contact her? Date and time please. She needs to check her phone calls registry to see if the company name is not perhaps listed as "Spam"
SADV's replyOfficial
12 Sept 2019, 10:46Hi Jacques, we contacted her last week from our office line. Unfortunately, Hello Peter doesn't show numbers in reviews, however, the number ends in seven, seven, zero, zero. We will escalate this as well, so she is contacted ASAP.
SADV's reply12 Sept 2019, 10:46
Official
Hi Jacques, we contacted her last week from our office line. Unfortunately, Hello Peter doesn't show numbers in reviews, however, the number ends in seven, seven, zero, zero. We will escalate this as well, so she is contacted ASAP.
SADV's replyOfficial
12 Sept 2019, 16:49Hi Jacques, our team just confirmed that your installation is booked for tomorrow at nine am. Let us know if you need any further assistance.
SADV's reply12 Sept 2019, 16:49
Official
Hi Jacques, our team just confirmed that your installation is booked for tomorrow at nine am. Let us know if you need any further assistance.