Their service is pathetic. And worst of all we don't have an option of choosing a other installer

I app**** for a Fibre line from mweb on the 6yh Feb.. I was given a sla of 2 weeks.. After the 2 weeks I called mweb and they advised sadv had a problem with my area.. I was told sadv said by the 28th Feb it will be sorted. I called sadv the 1st week of March and they said it was fixed they work g through the backlog. I then called 2 weeks later I was told there's a p3 in the area.. So to me that's shows they were just trying to buy time by saying there's a problem. There was no record of me calling and they weren't aware that I was told the problem was solved. So I sent an email to their complaints department so that I can have proof. It's almost the 3 months and every time I want to know something I'm the one who has to call I order to get a response