The worst service ever

Firstly we send messages in whatsapp and then they take forever to respond they tell you they will transfer you to the correct department and then they never get back to you I spoke to Milicent and I said she must assist with canceling my account and active it by a different address and then they debited me on the 25th of April and again on the 1st of May so I was debited for 2 adress mind you I wasn't able to connect for like a whole week at the new address then finally they assisted with activation and then at the old address it was inactive from the moment I was active at the new address and yet I paid the 1st of April till the 1st of May , now no one is assisting every agent I come across keeps telling me the ticket is logged everyday but no one is actually resolving the matter another problem is the network is pathetic I can't even download a movie I wouldn't recommend SADV to any family member and friends