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Sipho Mo-sheh Mambane

1 reviews | Active since May 2018

22 Jun 2021, 18:36

The pathetic customer care and mediocrity service provider

The fibre network provider is always having issues, if it is not buffering, then there's an Outage and to make things worse, they are not even communicating with the clients in this regard, I've had enough, I'm now taking my business elsewhere

0
Replies (4)
SADV
SADV's reply23 Jun 2021, 13:31
Official
Good day Sipho

Thank you for the review, please note we have been trying to get hold of you with no success.
Please advise what time would be suitable for you to take our call, or provide us with an alternative number for further assistance

Thank you

SMM
Sipho Mo-sheh Mambane's update24 Jun 2021, 20:13
Reviewer Update
If someone tried to contact me for the past 5 days of Outage, i would have engaged with you directly instead of writing a review on hellopeter non the less my number is *** or *** alternatively.

Just to add, the service came back yesterday morning but the service still has moments of going on and offline and it has been buffering of late, so please call me, i would really like to hear from you thanks.
SADV
SADV's reply25 Jun 2021, 11:58
Official
Good day Sipho, please note both numbers are on voicemail. What time would be suitable for you to take our call?

Thank you
SMM
Sipho Mo-sheh Mambane's update25 Jun 2021, 13:01
Reviewer Update
Good day my apologies, i was busy but I'm available for you to call, i tried calling back but no avail regardless of being caller number 2........ I didn't manage to talk to the consultant