The NO SERVICE company SADV

I've ordered Fibre on the 29th of January 2020. My parents ordered 4 weeks later and SADV installed them within 2 weeks and the live 3 houses from me (Same Street), but still NO Fibre for them. However, I have not been installed yet, and when I phone them, they tell me that fibre is not available in my are, and I know it is, because my neighbour has been installed as well. Then they say OH....you are phase 3 and phase 3 will be implemented from the 16th of March. So what do you mean, I asked them. The reply......."I don't know". So I said, how can you not know what is meant by phases? And the lady said, "Only the Project manager knows". Then I emailed them 3 times, but no reply. I am so confused to be honest. SADV is terrible. Look at all the reviews here. 85% gave you 1 star. That is not good at all!!