Thank you Kgopolo!

i had an issue with the SADV fibre box outside my yard and logged the call for it to be attended to. it took them two weeks with no updates or call to advice why the delay and when will they send a technician. and for them to come and fix it i had to keep on calling and calling and sending numerous emails. but despite this frustrating process there was a gentleman by the name of Kgopolo Morige who was of great support from inception until the resolution of my query. his service was excellent, going the extra mile, by trying to get hold of the technician directly (third party) and ensuring my line was configured and activated, and when i even send emails directly to him and him not getting frustrated by directing me else where or telling me i have to following process even if i first did those were things he didn't have to do. thank you good sir and keep providing that great service. Recommendation to the company: relook at your service policies with your third parties, because their poor customer delivery is having an impact on your brand. because once a new competitor come and do a better job you might lose your tender contract. don't only chase new businesses, make sure your existing customers are happy!