Terrible. The Eskom of fibre providers

SADV is by far the most unhelpful, insufferable, and delinquent company that I have ever had the misfortune of dealing with. Nobody is able to assist and the generic response of "I will open a support ticket" is all that you will get, besides the occasional apologetic lip service. I am not quite sure where these mystical "support tickets" go as I have not had internet for 4 weeks. The worst part? I have no option but to use them as they supply the complex I live in. If you have a choice, stay away.

Once we got past issue after issue after issue, I told them that the "black fibre box" was faulty as it constantly reboots and does not have signal. A technician was dispatched this afternoon, which my wife had to take leave for so that someone could be home. Said technician walks in, tests the line, and "thinks" that the box is faulty. Does he have a spare to test if it is actually faulty? No. Does he have a spare to replace the unit so that we have internet? No. This whole exercise was simply so that he can now be in a position to "think" that the box is faulty. The next step? a new ticket must be lodged and a different technician must be dispatched so that he can test whether the box is indeed faulty. God only knows how long this is going to take seeming as it took almost 4 weeks to get to this stage.