Terrible service from SADV and Afrihost

I have had endless problems since a took up a 10mbps fibre line and cancelling my 8mbps ADSL line.

My 8Mbps ADSL line was more stable and faster than the new 10mbps line installed with Afrihost/SADV.

Installation with SADV: Very unprofessional staff asking to borrow money from me and the installation in my house is open wires on the wall with no protective enclosure, the box on pavement has a cheap plastic enclosure open to the public to tamper with and no way to close it.

Intermittent connections and speed fluctuations resulting with me sitting with no internet for over a week and till date an unusable line - this started on 01/04/2020. SADV says 48 hour turnaround but after numerous calls only came and fixed the problem on day 7 after having every excuse in the book that it was my fault. The fault was a poor installation which they admitted to and fixed for free. Till today (02/05/2020) have been calling/emailing Afrihost and SADV as the line is unusable. I currently and paying for a 10 Mbps line but receiving 0.015mbps. over 9 advisors have answered and said they will get back to me with no one coming back to me as yet with an answer.

All I want to know is 2 questions that are not unreasonable: 1) When will my internet be fixed properly which I am paying for? 2) how will I be compensated for my loss?