TS
Tremaine S
1 reviews | Active since Jul 2019
16 Apr 2021, 07:54
Terrible service
We have not had internet connection since 10pm last night to this morning, my son does online schooling and I work from home and the call centre goes to voicemail. I have never experienced such bad service in terms of Fibre. Nobody contacts us either.
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Replies (2)0
Replies (2)TS
Tremaine S's updateReviewer Update
16 Apr 2021, 11:11Since then SADV ha contacted me and this is their response
They have not given any indication of when the line will be sorted or not
"Vumatel is experiencing technical difficulties in your area, they are still investigating the incident the connectivity
we have no Estimated Time of Resolution as yet but we'll continue to keep you updated as we progress.
We apologize for any inconvenience caused and thank you in advance for your patience while we work on getting you up and running as soon as possible.
Please advice if you are still experiencing any issues "
They have not given any indication of when the line will be sorted or not
"Vumatel is experiencing technical difficulties in your area, they are still investigating the incident the connectivity
we have no Estimated Time of Resolution as yet but we'll continue to keep you updated as we progress.
We apologize for any inconvenience caused and thank you in advance for your patience while we work on getting you up and running as soon as possible.
Please advice if you are still experiencing any issues "
TS
Tremaine S's update16 Apr 2021, 11:11
Reviewer Update
Since then SADV ha contacted me and this is their response
They have not given any indication of when the line will be sorted or not
"Vumatel is experiencing technical difficulties in your area, they are still investigating the incident the connectivity
we have no Estimated Time of Resolution as yet but we'll continue to keep you updated as we progress.
We apologize for any inconvenience caused and thank you in advance for your patience while we work on getting you up and running as soon as possible.
Please advice if you are still experiencing any issues "
They have not given any indication of when the line will be sorted or not
"Vumatel is experiencing technical difficulties in your area, they are still investigating the incident the connectivity
we have no Estimated Time of Resolution as yet but we'll continue to keep you updated as we progress.
We apologize for any inconvenience caused and thank you in advance for your patience while we work on getting you up and running as soon as possible.
Please advice if you are still experiencing any issues "
SADV's replyOfficial
17 Apr 2021, 11:33 Good day Tremaine,
Hope this mail finds you well.
Kindly be advised that we have been trying to call you with no success, your service is up and running.
Please feel free to contact us at ***, we will be happy to assist you with any of your queries.
Kind Regard SADV Team
Hope this mail finds you well.
Kindly be advised that we have been trying to call you with no success, your service is up and running.
Please feel free to contact us at ***, we will be happy to assist you with any of your queries.
Kind Regard SADV Team
SADV's reply17 Apr 2021, 11:33
Official
Good day Tremaine,
Hope this mail finds you well.
Kindly be advised that we have been trying to call you with no success, your service is up and running.
Please feel free to contact us at ***, we will be happy to assist you with any of your queries.
Kind Regard SADV Team
Hope this mail finds you well.
Kindly be advised that we have been trying to call you with no success, your service is up and running.
Please feel free to contact us at ***, we will be happy to assist you with any of your queries.
Kind Regard SADV Team