Terrible Service

I have been a customer with SA Digital Villages for three months. In these three months I have lodged numerous complaints about slow connection speeds. I am on a package which costs R950 per month and ensures speeds of 4 mbs upload and 10 mbs download. In all three months I have had these speeds only a total of 4 or 5 days. I work from home and thus am reliant on high speeds, hence me opting for the uncapped high speed package. Besides taking days to respond to my complaints and queries, SADV keep providing excuses about council approvals and upgrades on the backbone. I am simply sick and tired of their excuses. As compensation, I have received a no charge month, but frankly this is not why I have enlisted their service (for free slow internet), but in fact to have fast, stable and reliant connection as they advertise (but seldomly deliver). I think it is time to talk legal and look at cancelling my contract... Oh and another thing...they do not answer their after hours support telephone!!!