AM
Adarsh M
1 reviews | Active since Oct 2018
27 Feb 2019, 11:44
Terrible SADV service
It has been over a week and still no resolution to my problem. We have sent mails with proof of latency and speed issues via email using wired connection. Absolutely terrible service. We keep getting feedback a manager will call and no one does.
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SADV's replyOfficial
04 Mar 2019, 10:34Hi Adarsh, please confirm if this has been resolved? We escalated last week, to find out if Cool Ideas has dispatched a technician to your premises to test from your router. If they are still not getting results, then we will need to escalate from our side as well. Please note that everything from our side is up and running, so we need confirmed results from your ISP's router as well.
SADV's reply04 Mar 2019, 10:34
Official
Hi Adarsh, please confirm if this has been resolved? We escalated last week, to find out if Cool Ideas has dispatched a technician to your premises to test from your router. If they are still not getting results, then we will need to escalate from our side as well. Please note that everything from our side is up and running, so we need confirmed results from your ISP's router as well.