TERRIBLE CUSTOMER SERVICE

Item: SADV
Rating: 1

Order a fibre installation more than 2 weeks ago, las week the call centre promised that they will contact me to make apointment and nothing happened. After complaining to Vox, the answer was that last Friday , someone should've call me (again) Yesterday complained in writing and they tell me a different story. ARE YOU PEOPLE SERIOUS???

##- Please type your reply above this line -## Dear Ariel Perelmut,

Your request (81500) has been updated. To add additional comments, reply to this email.

Kind regards, SA Digital Villages Support.

Boitumelo Mosikari (SA Digital Villages)

Jun 17, 15:00 CAT

Dear Valued Customer,

Due to the influx of orders that need to be processed for Dan Pienaar, you may experience a slight delay in the scheduling of your in-home installation. Please allow approximately 3 weeks for us to work through the backlog of orders. You may expect to be contacted within this period by one of our technical coordinators to schedule a date for your installation.

We look forward to providing our services to you soon.

Thank you for your understanding and patience.

Regards, Boitumelo Ariel Perelmut

Jun 16, 15:40 CAT

Hi, After more than 2 weeks, and promises from your. Call centre and Vox, still waiting for someone to contact me about my fibre installation.

********** 857 Please advice Kind regards, SA Digital Villages Support.

This email is a service from SA Digital Villages. Delivered by Zendesk [Q5VZVO-KR54]

Helpful (0)

Replies (2)

SADV's replyOfficial

12 Aug 2019, 08:48

Hi Ariel, we are truly sorry to hear that we have let you down with regards to your installation. Unfortunately, your review did not pull through to our main page until we noticed 2 different pages of reviews. However, we have escalated your order to our scheduling team and they will definitely give you a call within the next 2 days, to book the installation.

SADV's reply12 Aug 2019, 08:48

Official

SADV's replyOfficial

12 Aug 2019, 09:35

Hi Ariel, we have tried to contact you this morning on the number provided, however, it rings once and then goes to voicemail. Please could you provide an alternative number. We are phoning from ***.

SADV's reply12 Aug 2019, 09:35

Official

Hi Ariel, we have tried to contact you this morning on the number provided, however, it rings once and then goes to voicemail. Please could you provide an alternative number. We are phoning from ***.