Technical Issue

Vuma/ SADV you are pathetic, it's been 3 days now without Wi-Fi that we pay for of which our money will not be reimbursed. When the day of payment comes, you will just switch off your Wi-Fi and forget about the days in which we were not connected because of your negligence. I am tired of your company and have decided that I will not continue supporting a business that does not care about their customers. I agree that it was my fault continuing my subscription after numerous negligence and technical issues. Technical issues can happen in any company, but the problem starts when the customer service is neglected and we as customers are given a "we don't care about you" attitude whereas I paid for this service. I'm tired and wish you good luck in future, as more people are unhappy with your service and will realise one day that they are paying for a ****ty service. I reside in Chesterville by the way, in Extension 3 (router Serial Number - ***3D8339CAA) and no technician has come through to check the issue with the network, the Los has been blinking red. This issue happens almost every month, if there is an issue why can't you fix it, are you not tired of complaints coming in daily? I know nothing about running a fibre company, but as a BCom student, I know a lot about satisfying the people who bring in the money to any business because they either build it with you or break it. Thank you and goodbye.