Support

My Wifi has been down since last week Friday and spent over an hour on the phone with a support agent who eventually told me she couldn’t assist me and all technicians have gone home and will only be back 02/01/2018 and she will log a call for a technician to come sort out my Wifi. No technician has come by nor contacted me, I now call SADV and they confirm there is a ticket for the call but I must call back tomorrow morning to follow up on the matter. What nonsense is this? My Wifi is uncapped and when I get billed, I get billed for a full month, I have not had Wifi for 4 days and I still have to be following up on this issue with my minutes.