JF
Jun F

1 reviews | Active since Jul 2011

31 Mar 2020, 06:48

STAY AWAY From SADV MOST DISGUSTING

Absolutely horrifying and considering it has not even been a single day using SADV. I called them last thursday, requesting a signup. My router and connections are all in place and was assured if all docs are signed i would be remotely connected within a day or two. We now 5 days with zero feedback, a useless call centre who take 30 minutes to get hold off each time at your expense. Cannot speak to any operations manager as they not allowed to connect or give details and the best the guy does is says he is escalating. Stay away from sadv. Il be chatting to my body corp as this type of service wont be tolerated. STAY AWAY from sadv, if they cant service a new client imagine the headache of existing clients STAY VERY FAR AWAY

0
Replies (3)
SADV
SADV's reply31 Mar 2020, 07:25
Official
Hi Junaid, we are sorry to hear that you have had no communication from us. If you provide us, in a private reply with the name the order was placed under as well as the address, we will escalate this to the relevant member of the scheduling team as well as their designated Operations Manager. Apologies again!
JF
Jun F's update31 Mar 2020, 12:55
Reviewer Update
Just received a missed call.. still absolutely useless, i called back again waited 25mins.. received a callback now asking when can installation take place.. really ! All we need is activation as install has been done.. now they requesting the account to be opened and wait another day... if clueless had a name...
SADV
SADV's reply01 Apr 2020, 09:57
Official
Hi Junaid, our team confirmed that they phoned and emailed you regarding the activation. Please advise if you are up and running?