Shocking service delivery

Service received from SADV to date, or rather the lack thereof, has been nothing short of atrocious.

It started with the installation: Our fibre line was installed on 22/06/2017 after which we were told that everything should be up and running within 6-8weeks. Fast forward 6 MONTHS, and the fibre was finally ready.

Upon placing our order via Afrihost service provider, we were informed by Afrihost that SADV still has to do the final installation in our unit before the fibre can be connected. SADV of course knew nothing I was talking about and instead pointed blame at Afrihost. After 2 weeks of phone calls to both SADV & Afrihost, SADV finally came to do the "final" installation.

The appointment with SADV was for 9:30. A guy called Kagiso showed up at 10:20. Not only was he 50min late, he did not have one single tool required for the installation. I had to provide him with a knife to cut the wires, and batteries for his light. He then proceeded to make himself comfortable on my couch while phoning someone to connect the line. Right, fibre connected, he left promising that he'll return the batteries borrowed, which needless to say never happened.

Our fibre worked from the Thursday to Sunday eve. Came Monday morning, no fibre connection. Upon enquiry with Afrihost, they informed us that our account was "pending" and the window period to activate it has passed which was why we lost connection on Monday. The SADV guy was supposed to give us a link upon installation which never happened.

If only SADV was as good at service delivery as they are spamming your inbox with weekly reminder emails. Really hope you step up your service delivery soon and actually deliver on all you promise to be.